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Service Engineer (IT / East / 5 days)

TALENTSIS PTE. LTD.

Singapore

On-site

SGD 60,000 - 80,000

Full time

12 days ago

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Job summary

A leading IT security solutions provider is looking for an IT Support professional to manage fault reporting and troubleshooting. This role requires a minimum NITEC/Diploma in IT or Computer Science and 1-2 years of experience. The candidate will respond to customer issues, perform installations, and document processes as needed, ensuring quality service based on ITIL standards.

Qualifications

Min. 1-2 years of experience in IT support roles.
Basic understanding of networking and scripting skills.
Experience with incident and problem management based on ITIL.

Responsibilities

Respond to fault calls on a 24x7 basis.
Provide level 1 support and troubleshooting.
Write or update technical documentation and incident reports.

Skills

Troubleshooting

Customer Service

Communication

ITIL standards

Scripting

Networking

Education

NITEC / Diploma in Information Technology or Computer Science

Tools

Windows

Linux

Company’s Profile

Our client is an IT security solutions provider, established for more than 25 years with a strong reputation in the industry. They specialize in delivering comprehensive turn-key security systems, from design and integration to maintenance and support and serve clients in government, trade and commercial sectors.

Location: Tampines (Company transport from Tampines MRT provided daily)

Working hours: Monday to Friday, 8.30am to 6.00pm

Responsibilities:

Response to fault calls on 24x7 basis
Provide first point of contact to customer for fault reporting
Provide level 1 support and troubleshooting which includes diagnosis of hardware and software failures or problems
Keep track of outstanding issues and follow up with customers and relevant stakeholders for problem resolution
Service ownership for fault reporting based on ITIL standard Service
Management including RCA (Root Cause Analysis) and AAR (After Action Review)
Perform software and hardware installation, updates and bug fixes as well as configuration
Conduct periodic or ad-hoc checks/testing with documentation
Write or update technical documentation (SOW, System/network diagram, troubleshooting guide etc.) and Incident reports
Operate within set guidelines, policies and procedures with minimal supervision
Requires site travelling when necessary and assist during off-peak hours on system activities

Requirements: