Service Engineer (Field Support) [Mon–Fri | Jurong East | Up to $6K + 13th Month] – EH03

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment firm is looking for a Marine Field Service Engineer to support customers with commissioning, troubleshooting, and repairing marine generators. Candidates should have at least 5 years of relevant experience, holding a degree in engineering. The role involves traveling across the Asia Pacific region to ensure customer satisfaction. The position offers a competitive salary range with additional benefits.

Benefits

13th month salary

SGD 250 transport allowance

Qualifications

• At least 5 years of relevant experience in the field.
• Willingness to travel in the Asia Pacific and Southeast Asia regions.
• Prior experience with electrical and control systems is advantageous.

Responsibilities

• Provide standby support and emergency call assistance.
• Deliver after-sales technical support and maintenance.
• Investigate and resolve customer complaints related to failures.

Skills

Experience with marine generator assembly

Familiarity with marine electronics

Technical support skills

Education

Diploma/degree in Electrical/Mechanical Engineering

Tools

Control systems (John Deere ECU, KDI ECU)

Job description

Field Service Engineer

• Working Location: Jurong East
• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:15pm
• Salary range (Junior) : SGD 3,500 to SGD 5,000 monthly, 13th month, SGD 250 transport allowance
• Salary range (Senior) : SGD 4,500 to SGD 6,000 monthly, 13th month, SGD 250 transport allowance

Basic Functions
We are looking for Marine Field Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

Specific Responsibilities

• Standby support and emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)

Han Meng Zhuo | Reg No: R25138931

The Supreme HR Advisory Pte Ltd | EA No: 14C7279