Service Engineer - Dynamic Positioning

Kongsberg Gruppen; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative maritime solutions provider is seeking a dedicated technical support specialist to enhance customer satisfaction across South-East Asia and Oceania. In this dynamic role, you will engage in pre-commissioning and commissioning of advanced maritime technologies while ensuring effective communication and support to clients. Your expertise will not only contribute to maintaining high performance standards but also foster strong relationships with customers, paving the way for future business opportunities. Join a diverse and multicultural team that values your unique perspective and offers opportunities for professional growth and development.

Benefits

Competitive Pay

Attractive Insurance Policies

Flexible Benefits

Professional Development Opportunities

Mentorship Programs

Qualifications

• Relevant experience in customer service is preferred.
• Technical hands-on experience in maritime industry with background in automation.
• Fresh Graduates are also welcome to apply.

Responsibilities

• Provide customer support, commissioning, and service on Kongsberg products.
• Maintain good relationships with existing clients for future opportunities.
• Generate service reports and update necessary documentation.

Skills

Customer Service

Technical Support

Communication Skills

Flexibility

Stress Management

Education

Diploma in Electrical Engineering

Degree in Electronics Engineering

Degree in Mechatronics Engineering

Tools

MS Office

C++ Programming

Job description

Make an impact with us at KONGSBERG. Your expertise protects People and Planet.

This role will liaise between the main office and customers from South-East Asia, Oceania, and other parts of the world on all aspects of pre-commissioning/commissioning, maintenance, and operation of Kongsberg’s Dynamic Positioning product range.

Innovate for a better world with us. Protecting People and Planet drives every solution.

Responsibilities

• Technical Support: Provide customer support, commissioning, and service on the assigned Kongsberg Maritime Dynamic Positioning/Bridge product range.
• Remote Support: Offer technical assistance through desk or mobile devices as required by KM Global Customer Support worldwide framework.
• Client Relationship Management: Maintain good relationships with existing clients to ensure satisfaction and future business opportunities.
• Work Preparation and Execution: Properly prepare for and execute assigned work, ensuring it is completed efficiently and effectively.
• Documentation and Reporting: Generate service reports, update drawings, cable information databases, and other documentation as necessary.
• Performance Monitoring: Ensure that performance standards are met at all times, striving for continuous improvement.

Qualifications and Experience

• Diploma or Degree in Electrical, Electronics, or Mechatronics Engineering.
• Relevant experience in customer service is preferred.
• Technical hands-on experience in maritime industry with background in automation, navigation, bridge, or DP systems.
• Technical experience with marine/offshore environmental sensors (preferred).
• Technical experience or understanding of marine positioning systems (preferred).
• Fresh Graduates are also welcome to apply.

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Research shows that women and minority groups are less likely to apply to jobs unless they meet every single qualification. Your unique perspective is valuable to us. Your skills, attitude, and perspective could be exactly what we are looking for!

This employment may require obtaining relevant statutory and government requirements and documentation essential for legal employment. Pre-employment medical checks may be requested to ensure that the selected candidate is in good health and fit for the role's responsibilities, aligning with safety and health standards at KONGSBERG.

You are able to

• Communicate effectively: Good written and oral communication skills in English, with the ability to interact with customers and colleagues.
• Exhibit customer service etiquette: Maintain a customer-oriented approach when handling inquiries and issues.
• Show technical proficiency: Proficiency in MS Office applications and a strong understanding of computer network systems/topology.
• Possess technical knowledge: Knowledge of onboard system processes, experience with radio and electrical equipment operation/interference, or experience with C++ programming (considered an advantage).
• Be flexible and willing to travel: Ability to travel for overseas assignments, including short-notice trips.
• Manage stress effectively: Handle high-pressure situations calmly.
• Enjoy an exciting role working for a leading maritime solutions provider.
• Be part of a diverse, multicultural team across several countries.
• Access professional and personal development opportunities, including training and mentorship.
• Receive competitive pay and benefits, including attractive insurance policies and flexible benefits.

Protecting People and Planet guides us, and diverse backgrounds ignite problem-solving.

Where you will be working

Interested in knowing more? Contact Mr. Kevin Chan.

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 35 countries.

Our Global Customer Support division is responsible for Kongsberg Maritime's services, upgrades, and support in the aftermarket. Our 2,300 employees are present in 35 countries worldwide. During the operational lifetime of over 30,000 installations, we ensure cost-efficient delivery of services, upgrades, and spare parts to secure availability and predictability for our customers.

KONGSBERG is a leading global technology group. Throughout our two-hundred-year history, we have continuously advanced, applying innovative solutions to meet the needs of our customers, partners, and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture, we nurture and ensure space for different perspectives and ideas. We are committed to maturing and improving our ability to utilize our diversity and culture of differences to create positive business results.