Service Engineer (Chiller)

Daikin Airconditioning (Singapore) Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated technical support specialist to enhance customer satisfaction and ensure effective resolution of technical issues. This role involves attending to customer inquiries, providing technical guidance to service teams, and implementing department strategies. The ideal candidate will possess a diploma or degree in Mechanical Engineering, with at least two years of relevant experience in HVAC systems. Join a dynamic team where your skills in communication and problem-solving will make a significant impact on service delivery and customer relations.

Qualifications

• Minimum 2 years of technical experience with knowledge in HVAC systems.
• Strong communication and analytical skills required.

Responsibilities

• Attend to customer enquiries and provide effective technical resolutions.
• Guide service teams and ensure smooth operation of the department.

Skills

Analytical Skills

Interpersonal Skills

Communication Skills

Teamwork

Leadership

Education

Diploma in Mechanical Engineering

Degree in Mechanical Engineering

Job description

Responsibilities

• Attend to customer enquiries and complaints, including on-site calls.
• Recommend preventive measures and provide prompt and effective resolution to technical problems.
• Assuage dissatisfied customers with prompt resolutions for any product or service issues.
• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify and prepare payment to sub-contractors.
• Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses.
• Update Service information system and follow up with all necessary paperwork diligently, timely, and accurately for smooth operation of the department.

Requirements

• Diploma/Degree in Mechanical Engineering.
• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV, or HVAC systems. Resourceful with good analytical and interpersonal skills.
• Strong communication skills.
• Good team player with ability to lead and multi-task.
• Possess Class 3 driving license will be an added advantage.