Service Engineer and Audiology

SONOVA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading audiological solutions company in Singapore is looking for a Technical Support Specialist to assist Audiologists in delivering quality hearing care. The ideal candidate should have a Diploma or Advance Diploma in Mechanical, Electrical, or Mechatronic Engineering, with customer support experience and proficiency in MS Office and Salesforce. This position is 100% onsite and entails troubleshooting, product quality checks, and liaising with internal teams.

Qualifications

• Diploma or Advance Diploma in a relevant engineering field is essential.
• Prior experience in audiology or related industry preferred.
• Strong local language communication skills are required.

Responsibilities

• Support Audiologists with technical and educational needs.
• Handle troubleshooting queries and manage product-related issues.
• Ensure product quality checks on outgoing hearing instruments.
• Assist with calibration of audiometric equipment.

Skills

Strong communication skills

Customer support experience

Proficient in MS Office

Experience with Salesforce

Experience with SAP

Willingness to learn

Education

Diploma or Advance Diploma in Mechanical, Electrical, Mechatronic Engineering

BSc Degree in Audiology

Job description

At Sonova, our vision is straightforward. We foster a world in which there is a solution to every hearing loss, and all people equally enjoy the delight of hearing. Our market-leading innovation puts us at the forefront of audiological performance through clear rich sound experience. We continue to optimize efforts to match the growing needs of Singapore market.

This role supports Audiologists in providing high-quality hearing care to patients of all ages. It includes providing Technical and Educational support to our customers across Singapore, liaising directly with SOCV production team and our Singapore customers to deliver quality products to our end-users, and ensuring that our products are registered on a timely manner with HSA (Singapore).

Roles and Responsibilities

• Handle and manage all troubleshooting queries, support Audiologists to manage hospital/private clients on related product technical issues, solving and understanding of end‑users’ service and repair needs (follow‑up). This includes internal communication with SOCV production team using Sales Force.
• Ensure product quality is checked and tested on outgoing hearing instruments.
• Product homologation and/or registration.
• Develop, refine and continuous improvement on process for product quality improvement and smooth workflow. Maintain overall quality standards and Phonak procedures.
• Ensure Phonak Target Software is updated for our hospital customers.
• Provide FM fitting to children in school, training to parents and teachers and in line with MOE Tender.
• Provide technical and troubleshooting training for hearing and Roger devices to Phonak customers.
• Maintain and ensure calibration of audiometric equipment, assisting with hearing aid repairs.
• Assist with ear mold impressions and liaise with internal stakeholders on customer requirements on custom‑made earpiece ordered.
• This role is 100% onsite due to operational needs.

What we look for:

• Diploma or Advance Diploma in Mechanical, Electrical, Mechatronic Engineering, or related Engineering Diploma. and BSc Degree in Audiology (Good to have)
• Prior experience in audiology or related hearing instrument industry is a plus
• Strong communication skills within local language (reading, writing, and conversational)
• Willing to learn new things and is a good teammate.
• Proficient in MS office and have experience in Salesforce and SAP.
• Experience in customer support.