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An established industry player is seeking a dedicated technical support specialist to join their dynamic team. In this role, you will be the first line of support for customer inquiries, ensuring prompt resolutions to enhance customer satisfaction. You will also guide service teams and subcontractors, playing a crucial role in the implementation of department strategies. If you have a strong background in mechanical engineering and HVAC systems, along with excellent analytical and interpersonal skills, this is an exciting opportunity to make a significant impact in a thriving company.
Responsibilities:
Attend to customer enquiries and complaints, including on-site calls
Assuage dissatisfied customers with prompt resolutions for any product or service issues
Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify sub-contractors'jobs
Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses
Update Service information system and follow up with all necessary paper work diligently, timely and accurately for smooth operation of the department
Requirements:
Diploma/Degree in Mechanical Engineering
Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
Resourceful with good analytical and interpersonal skills
Possess Class 3 driving license will be an added advantage
We would like to invite interested applicants to Click Apply Now
Tiffany Yap
Dynamic Human Capital Pte Ltd
Registration No: R23115176
License No: 12C6253
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