Service Engineer

LIGHTWAY HR CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the building equipment space seeks a Service Engineer to manage a technician team responsible for servicing, repairs, and customer interactions. The ideal candidate will possess a diploma in engineering with supervisory experience, ensuring optimal equipment performance and customer satisfaction.

Qualifications

• At least 2-3 years of experience in a supervisory/team lead role.
• Operational readiness for 24/7 response.
• Ability to monitor and improve equipment performance.

Responsibilities

• Lead a team of technicians for equipment maintenance and repairs.
• Act as primary contact for customer feedback and troubleshooting.
• Plan and manage servicing schedules and other tasks.

Skills

Leadership

Technical Guidance

Problem Solving

Customer Satisfaction

Education

Diploma in Mechanic/Electrical/Mechatronic Engineering

Job description

On behalf of our client who is in the building equipment space, we are looking for Service Engineer with the following details :

Description

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
• Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
• Provide leadership, technical guidance, and support to subordinates.
• Obtain required materials/resources for works as required
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented
• Complete office administrative works as required.
• To communicate with inter-department staff for solutions & resolve issues
• Report and assist Section Head on operations.

Requirement

• Diploma in Mechanic/Electrical/Mechatronic Engineering
• With at least 2-3 years of experience in a supervisory /team lead role
• To be 24/7 operationally ready to attend to issues (rostered)

EA registration : 22C0971 | EA License : R21101298