Service Engineer

Otis Elevator Co.; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

Join a leading global company that is redefining the elevator and escalator industry. In this role, you'll manage a dynamic team of technicians, ensuring the smooth operation of lifts and escalators while driving productivity and efficiency. With a commitment to innovation and safety, this opportunity offers a chance to grow in a diverse and fast-paced environment. If you have a passion for engineering and leadership, this position is perfect for you. Become part of a resilient organization that values its employees and is dedicated to excellence in service.

Benefits

Training and Development Programs

Employee Scholar Program

Diversity and Inclusion Initiatives

Qualifications

• 3+ years of experience as a Service Engineer in the lift and escalator industry.
• Strong leadership qualities and ability to work in a multicultural environment.

Responsibilities

• Manage a team of technicians in daily lift and escalator operations.
• Monitor callback trends and ensure timely response to callbacks.
• Maintain equipment availability and manage inventory.

Skills

Stakeholder Management

Interpersonal Skills

Multitasking

Leadership

Education

Bachelor's Degree in Electrical/Mechanical Engineering

Tools

JDE System

SMS System

Job description

time type: Full time

posted on: Posted 3 Days Ago

job requisition id: 20127680

Date Posted: 2025-03-27

Country: Singapore

Location: 8 Kallang Avenue #07-01/09 Aperia Tower 1, Singapore

At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2024 World's Best Employers!

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About You

You will be responsible for managing a team of service and callback technicians in day-to-day operations and the productivity of each technician.

Key Responsibilities

1. Manage a team of service and callback technicians in the daily operations of lifts and escalators.
2. Ensure the productivity of each technician.
3. Monitor callback trends and implement actions to reduce callbacks.
4. Eliminate Rebel and critical units, if any.
5. Ensure technicians attend to callbacks promptly within response time.
6. Maintain equipment availability meeting KPIs.
7. Keep equipment downtime within permitted repair times.
8. Ensure servicing according to schedule with no missed services.
9. Attend site meetings and follow up on work completion.
10. Verify inventory and prepare purchase requisitions and sales orders via JDE system.
11. Extract callback data for monthly analysis via SMS system.
12. Update order tracker based on forecasts and perform goods receiving.
13. Gather site findings and submit via FTB for defective components.
14. Record calibration expiry dates of tools and equipment monthly.
15. Distribute PPE, tools, and equipment to technicians as needed.
16. Provide field and administrative support to service & operations teams.

Requirements

1. Bachelor’s Degree in Electrical/Mechanical Engineering or relevant discipline.
2. Minimum 3 years of experience as a Service Engineer.
3. Experience in lift and escalator industry preferred.
4. Excellent stakeholder management and interpersonal skills.
5. Ability to multitask and work under pressure.
6. Leadership qualities and team spirit; adaptable to a fast-paced, multicultural environment.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator company, maintaining approximately 2.2 million units worldwide, with a service portfolio that includes iconic landmarks like the Eiffel Tower, Empire State Building, Burj Khalifa, and Petronas Towers. With 69,000 employees globally, we are committed to innovation and diversity, serving more than 200 countries and territories.

Joining Otis means becoming part of a global leader with a resilient business model, a diverse community, and opportunities for growth through training and development programs, including our Employee Scholar Program.

We prioritize safety, ethics, and quality in all our endeavors, guided by our core values, the Three Absolutes. Learn more about our ESG initiatives here.

Become part of Otis and help us #Buildwhatsnext!

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other protected classes. For accommodations during the application process, contact us at [e-mail].

Privacy Policy and Terms: Click here