Service Engineer

KONGSBERG MARITIME PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company seeks a Service Engineer to join their Global Customer Support team. The role involves customer support, commissioning of navigation systems, and working closely with the sales and engineering teams. Ideal candidates should possess a degree in engineering and experience in the maritime industry, with strong problem-solving and communication skills.

Qualifications

• Experience with ship Navigation systems is preferred.
• Relevant working experience in the maritime industry.
• Ability to work independently and manage customer relationships.

Responsibilities

• Provide customer support and service for Kongsberg Maritime products in South-East Asia.
• Perform workshop tests and manage technical documentation.
• Assist the sales department with technical issues.

Skills

Excellent communication skills

Cooperative skills

Service minded

Meticulous approach

Problem-solving attitude

Education

Diploma or Degree in Electronics / Instrumentation / Mechanical Engineering

Job description

Our Global Customer Support team is seeking a Service Engineer to support our regional and worldwide customers. The ideal candidate will have extensive experience with both navigation and propulsion control systems. This role involves providing remote guidance and product support to our customers, as well as being part of a knowledge pool that offers back-end support to our field service team.

Job Descriptions:

• Focus on customer support, commissioning, and service for the assigned Kongsberg Maritime Navigation K-Bridge/K-Nav product range, covering service activities in South-East Asia and maintaining strong relationships with existing clients.
• Perform workshop tests and technical preparations, ensuring proper preparation, execution, and meeting performance standards at all times.
• Generate service reports, update drawings, maintain the cable information database, and manage other relevant documentation.
• Provide remote guidance and product support to customers, as well as backend support to the service team.
• Assist the sales department with technical issues and handle pre- and post-work administrative tasks.
• Undertake ad-hoc duties as assigned.

Job Requirements:

• Min. Diploma or Degree in Electronics / Instrumentation / Mechanical Engineering
• Experience on ship Navigation system
• Relevant working experience in maritime industry is preferred
• Must have excellent co-operative skills, good communication skills, result-oriented and self-motivated
• Meticulous & methodical approach to remote case handling.
• Self-driven attitude to find solutions to problems.
• Service minded with passion and patience for handling customers
• On-board system process knowledge, experience with Bridge systems
• Ability to work independently

At KONGSBERG, we believe that diversity fuels innovation.

All individuals who are interested in applying for a career opportunity with Kongsberg Maritime Pte Ltd will have to submit their applications through the Kongsberg Career Website:

https://www.kongsberg.com/careers/vacancies/service-engineer---navigation-/

Upon clicking the “Apply” button, you will be redirected to the Kongsberg Internal Recruitment Portal (EasyCruit Portal), where you will need to create an account and submit your application for the desired position.

Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!