Service Engineer

KONGSBERG MARITIME PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading maritime company is looking for a Field Service Engineer to support regional and worldwide customers. This role entails commissioning and servicing Kongsberg Maritime products, providing remote guidance, and maintaining strong client relationships. Ideal candidates will possess a Diploma or Degree in Electronics/Electrical, relevant field experience, and a strong service orientation.

Qualifications

• Minimum 3 to 5 years of related field experience.
• Experience onboard ship for automation systems.
• Relevant working experience in the maritime industry.

Responsibilities

• Focus on customer support and commissioning of Kongsberg Maritime products.
• Maintain relationships with clients in South East Asia.
• Assist sales department with technical issues.

Skills

Customer Service Orientation

Communication Skills

Project Management

Problem-Solving

Education

Diploma or Degree in Electronics/Electrical/Instrumentation

Job description

Customer support is seeking a field service engineer for supporting our regional as well as worldwide customers. The ideal candidate is one having experience on both Integrated Control Monitoring System (ICMS) as well as propulsion/steering control systems. Hands-on service or operational experience on the main engine and thrusters is an added advantage.

The role also involves providing the onboard services, commissioning of refit and retrofit projects, remote guidance/product support to our customers as well as being part of a knowledge pool giving backend support for the field service team.

Responsibilities:

• Focus on customer support, commissioning and service on assigned Kongsberg Maritime Merchant & Automation product range
• Cover service activities in South East Asia and maintain good relationship with existing clients
• Workshop test and technical preparations
• Proper preparation and execution of work assigned and ensure performance are met at all times
• Responsible for generation of service reports, update drawings, cable information database and other relevant documents
• Provides remote guidance / product support to customers, commission and project management of refit/retrofit projects and backend support to the service team
• Assist our sales department with technical issues
• Handles pre and post administrative work
• Required to undertake ad-hoc duties which may be assigned from time to time.

Requirements

• Minimum Diploma or Degree in Electronics /Electrical/ Instrumentation
• Minimum 3 to 5 years of related field experience in Alarm Monitoring and Control System as well as the good knowledge of computer hardware/peripherals and basic software’s
• Experience onboard ship for automation systems (controls and propulsion), system process knowledge, distributed control systems and power management
• Relevant working experience in maritime industry
• Must have excellent co-operative skills, good communication skills, result-oriented, self-motivated and the project-management skill
• Meticulous & methodical approach to remote case handling
• Self-driven attitude to find solutions to problems.
• Passion and patience for handling customers – Service oriented
• Ability to work independently
• Able to travel overseas on short notice
• Pay package will be commensurate with experience

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply on our company website https://www.kongsberg.com/careers/vacancies/service-engineer-merchant-automation/, even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!