SERVICE ENGINEER

GSV ELECTRICAL ENGINEERING PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading electrical engineering company is seeking a technical support engineer to resolve customer issues through effective troubleshooting and maintenance. The ideal candidate will perform installations, conduct preventive maintenance, and maintain effective communication with customers, ensuring high standards of service and product reliability.

Qualifications

• Experience in diagnosing technical issues.
• Proficient in equipment installation and maintenance.
• Strong communication skills for customer support.

Responsibilities

• Diagnose technical issues and provide remote troubleshooting.
• Perform equipment installations and preventive maintenance.
• Provide training and technical assistance to customers.

Skills

Technical troubleshooting

Customer communication

Equipment maintenance

Installation skills

Education

Technical diploma or equivalent

Job description

Duties and Responsibilities:

• Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance.
• Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources.
• Perform equipment installations, upgrades and preventive maintenance activities according to manufacturer specifications and service agreements.
• Test equipment functionality and performance after repairs or installations, ensuring compliance with quality standards and safety regulations.
• Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques.
• Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely.
• Escalate complex or unresolved issues to senior engineers or management for further investigation and resolution.
• Stay updated on product developments, technical advancements and industry trends to maintain expertise and provide proactive support.
• Responding to customer service requests, diagnosing equipment problems and providing timely and effective solutions.
• Performing on-site repairs, maintenance and installations of equipment and machinery.
• Conducting preventive maintenance checks and routine inspections to identify potential issues and ensure equipment reliability.
• Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance.
• Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability.