Service Engineer

EagleBurgmann Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading mechanical solutions provider in Singapore is looking for a Service Technician to support service-related activities and lead troubleshooting for Mechanical Seals. Responsibilities include the installation at customer sites, product failure analysis, and creating detailed repair proposals. Candidates should have a diploma in engineering, experience in the process industry, and good analytical and interpersonal skills. The role may involve both local and international travel.

Qualifications

• Experience in process industry, power plants or OEMs.
• Willing to travel locally and internationally.
• Class 3 Driving license.

Responsibilities

• Support Sales in service-related activities.
• Install Mechanical Seals at customer sites.
• Create detailed repair BOM and proposals.
• Conduct product failure analysis.

Skills

Troubleshooting

Interpersonal skills

Analytical skills

MS Office programs

Education

Diploma in Engineering or comparable

Tools

SAP software

Job description

Role

• To support Sales in all service-related topics and activities, including but not limited to product repairs & its documentation, service data collection, product failure analysis & trouble shooting
• To act as a contact point towards the customer

Responsibilities

On-site

• Uninstall and install Mechanical Seals and other EB products at customer site
• Witness & documentation during commissioning (start-up)
• Explain basic technical matters (such as repairs, failure reasons) to the customer
• Propose product upgrades & conversions in cooperation with Sales & TSS

In-house

• Disassemble, assemble, and clean Mechanical Seals & other EB products and its components
• Observation, inspection and assessment of disassembled products and its components, incl. dimension taking and photographic documentation
• Refurbishment of components (lapping etc.)
• Use various test- and inspection equipment to inspect own or others work
• Take responsibility of timely completion of service job - including packaging & shipment (where required).

Support Repair Offer Preparation

• Create detailed repair BOM and repair proposal as foundation of the repair offer

Troubleshooting

• Lead trouble shooting of seals & systems
• Conduct product failure analysis

Data, Documentation & KPI

• Collect service-related data on-site and in-house, and upload to On Track and other IT systems
• Identify bad actors and take countermeasures
• Full documentation of product repairs incl. creation of both Observation and Inspection Reports

HSE

• Maintain compliance with all applicable HSE requirements, policies & regulations

The supervisor or management may assign other tasks occasionally.

Qualifications

• Experience in process industry, power plants or OEMs (pumps, agitators, …)
• Diploma in Engineering or comparable
• Willing to travel locally and internationally
• Proficiency in MS Office programs
• English reading/writing
• Good inter-personal skills
• Good analytical skills
• Class 3 Driving license

Preferred

• 3+ years of experience in rotating equipment industry, incl. troubleshooting
• Knowledge of sealing technologies and its associated equipment, incl. repairs
• Good communication skills and a team-player mindset
• Pleasant personality with a constructive technical sales approach
• Brings solutions on the table to help resolve & retain difficult customers
• Experience with SAP software
• Able to communicate in English (written and spoken)

Pay and position offered commensurate with experience and qualifications.