Service Engineer

MITSUBISHI POWER ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Une entreprise leader dans le secteur de l'énergie recherche un ingénieur technique expérimenté pour renforcer son équipe en fournissant un soutien à la clientèle et en résolvant les problèmes techniques liés aux turbines à gaz et à vapeur. Le candidat idéal aura une formation en ingénierie, de solides compétences analytiques et sera capable de travailler dans un environnement multiculturel. Des déplacements sont nécessaires pour des réunions techniques et pour le soutien sur le site clientèle.

Qualifications

• Au moins 3 ans d'expérience pertinente avec turbines à gaz, turbines à vapeur.
• Expérience pratique en dépannage sur site pour équipements rotatifs.
• Capacité à travailler en équipe multiculturelle.

Responsibilities

• Développer des relations de travail avec les clients et résoudre des problèmes techniques.
• Préparer des instructions et rapports techniques clairs.
• Analyser et rapporter des données de fiabilité et de disponibilité mensuelles.

Skills

Technologies de turbines à gaz

Compétences en service à la clientèle

Compétences analytiques

Résolution de problèmes

Rédaction de documents techniques

Education

Diplôme/Degree en ingénierie ou domaine technique pertinent

Tools

MS Office

Job description

Responsibilities:

• Develop and maintain good working relationships with Customers, ensuring that the Customers’ technical issues and requirements are clearly understood and addressed in an effective and timely manner.
• Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, and procedures.
• Prepare and present clear and concise technical instructions, procedures, reports, specifications, and proposals.
• Communicate with and proactively support the Customer to act on Technical Information notices to enhance the plant.
• Identify potential failures with support from the 24/7 remote monitoring hub and expert support, and proactively engage Customers to develop countermeasures.
• Analyze, track, and report monthly Reliability, Availability, and Maintainability (RAM) data and relevant KPIs for the LTSA, for invoicing and performance monitoring against contractual guarantees and obligations. Recommend corrective actions if necessary.
• Review and present monthly diagnostic reports to the Customers.
• Support prospecting, developing, and winning aftermarket sales opportunities.
• Travel to customer site locations in Singapore and Malaysia to support project and technical meetings.
• Collaborate and coordinate with internal and external stakeholders (e.g., Customers, LTSA Program Manager, Technical Advisors, Service Engineering team, Repair Facilities, Local Vendors) to support planning and execution of maintenance activities.
• Present and discuss plans and schedules for Planned or Unplanned Maintenance.
• Coordinate and support the dispatch of Parts and Technical Advisory Services.
• Perform Technical Advisory services related to maintenance activities.
• In emergencies (including outside normal hours), travel on short notice to provide on-site troubleshooting and support for plant operations and maintenance.
• Communicate failure data (interviews, pictures, measurements, event logs, data logs) between the Customer and internal stakeholders.
• Investigate operational problems involving Power Train and Auxiliary systems, analyzing operational, mechanical, instrumentation, and control aspects.
• Lead or support root cause analysis to determine failure causes and recommend countermeasures to minimize impact.
• Investigate problems during maintenance, consult with stakeholders, and provide urgent solutions.
• Summarize findings in clear, logical reports for stakeholders.

Requirements:

• Diploma/Degree in a relevant engineering or technical field.
• At least 3 years of relevant experience with Gas Turbines, Steam Turbines, or large-scale rotating equipment.
• Customer service experience interacting with plant personnel.
• Practical troubleshooting experience on site for rotating equipment.
• Experience liaising with Field Service and Engineering teams to resolve issues and implement corrective actions.
• Technical knowledge of Gas Turbines, Steam Turbines, Turbine Generators, and related systems.
• Strong analytical and problem-solving skills.
• Ability to develop and write technical instructions, procedures, reports, and proposals.
• Good communication skills in English; proficiency in Japanese is a plus.
• Ability to work in a multicultural team.
• Proficiency in MS Office (Word, Excel, PowerPoint).