Service Engineer

KRISLITE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the lighting industry is seeking a Service Engineer to maintain and support their extensive range of lighting systems. The role demands technical expertise in lighting solutions, along with strong diagnostic and problem-solving skills, aimed at ensuring customer satisfaction and optimal system performance. In this position, the candidate will handle on-site repairs, manage installations, and contribute to continuous service improvement.

Qualifications

• 2 years and above of experience in servicing or technical support roles.
• Basic understanding of lighting technologies and wiring diagrams.
• Experience in video wall or LED display programming is an advantage.

Responsibilities

• Conduct on-site servicing and troubleshooting for lighting systems.
• Maintain accurate service records and manage warranty claims.
• Provide technical advice or training to clients on lighting technologies.

Skills

Problem-solving

Diagnostic skills

Communication

Customer-oriented

Education

Diploma or Degree in Electrical Engineering

Building Services

Electronics

Tools

Microsoft Office

AutoCad

DIALux

Job description

Job Description

We are looking for a Service Engineer to join our team in supporting the maintenance, troublshooting and after sales service of our lighting systems. This role ensures that all installeed lighting solutions perform optimally throughout their lifecycle and that customer satisfaction is consistently upheld through responsive and effective technical support.

Key Responsibilities

• Conduct on-site servicing, troubleshooting, and repairs for installed lighting systems, LED lights, and video wall systems
• Respond to service requests and coordinate with clients, project teams, and contractors to address technical issues
• Support commissioning, programming, and testing of lighting and video wall systems during and after installation
• Perform root cause analysis and recommend corrective and preventive actions for both lighting and display systems
• Assist with the installation, setup and alignment of lighting fixtures and video wall panels
• Maintain accurate service records, reports and documentation for all site visits
• Manage warranty claims and assist with the replacement of faulty components
• Provide technical advice or training to clients or internal teams on lighting and video wall technologies
• Ensure all service work complies with safety, quality and regulatory standards
• Work closely with the Project and Sales teams to provide feedback on recurring issues and recommend design or product improvements
• Contribute to the continuous improvement of service operations and customer experience

Requirements

• Diploma or Degree in Electrical Engineering, Building Services, Electronics or a related technical displine
• 2 years and above of experience in servicing or technical support roles (lighting, electrical, LED display, or M&E systems perferred)
• Basic understanding of lighting technologies, LED video walls, control systems and wiring diagrams
• Experience in video wall or LED display programming, installaiton and troubleshooting is an advantage
• Strong problem-solving and diagnostic skills accross hardware and software issues
• Good communication skills with a customer - oriented approach
• Proficiency in Microsoft Office, familar with AutoCad, DIALux or lighting/display contro software is a plus
• Independent, resourceful and able to manage service tasks with minimal supervision
• Willingness to travel to client sites and perform hands-on-work, including installation, testing and commissioning