Service Engineer

MARINA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A premier technology service provider in Singapore is looking for a Customer Support Technician to enhance customer satisfaction through technical support and effective communication. You will diagnose and repair various product issues, handle customer feedback, and provide training services. The ideal candidate should have a strong technical background, excellent communication skills, and a proactive work ethic. This is an exciting opportunity in a collaborative and dynamic environment.

Qualifications

• 2 years’ technical experience in industrial automation.
• Strong foundation in mechanism debugging and analysis.
• Proficient in computer operation.

Responsibilities

• Diagnose and repair hardware, software, and system issues.
• Gather customer feedback and handle complaints.
• Provide product information and training services.

Skills

Technical troubleshooting

Customer service

Mechanical debugging

Communication skills

Job description

About the Company

Our Client is a premier provider of high-end measurement and control technology services. They are dedicated to excellence on a global scale. Trusted for efficiency and reliability, they seek individuals who embrace challenges, drive innovation and deliver impactful results.

Integrity is at the core of their work, fostering strong, lasting relationships built on trust—both within the team and with business partners. With a culture of collaboration and creativity, they offer a dynamic and rewarding environment for growth.

Apply if you are ready to explore endless possibilities in intelligent manufacturing.

About the Role

Provide customers with solutions to the problems they encounter during product use, so as

to improve customer satisfaction and enhance customer loyalty.

1. Repair and Maintenance(70%)

• Promptly diagnose and repair the fault, which may involve hardware, software, and system issues and requires professional skills, when the product malfunctions.
• Provide customers with regular maintenance like equipment cleaning, component replacement, and performance testing based on the product's characteristics and usage needs to extend its lifespan and keep it in good condition.
• On - site repair and maintenance at the customer's location to solve problems and bring convenience.

2. Customer Feedback and Complaint Handling (20%)

• Feedback Collection: Actively gather customers' opinions on products and services, understand their experiences and needs, using methods like phone follow - ups, questionnaires, and online reviews.
• Complaint Handling: When customers complain about products or services, after - sales staff should respond positively, listen patiently, investigate, take action to solve problems, and quickly report the results to ensure proper resolution.
• Analysis and Summary: Analyze customer feedback and complaints, identify product and service issues, and provide a basis for enterprise improvement.

3. Value-added Service(10%)

• Product Information Consultation: Provide customers with various information about the product, such as product functions, usage methods, technical parameters, and performance characteristics.
• Training Services: provide customers with usage training services to help them better master the product's usage methods and skills, improving customers' usage efficiency and satisfaction with the product.

About You

• 2 years’ technical experience in well-known companies in the field of industrial automation preferred
• Have a strong foundation in mechanism debugging, and be able to independently debug, analyze and handle problems with cylinders, sensors, guide rails, sliders, etc.
• Familiar with the principles and applications of electrical and electronic components (PLC, sensors, relays, solenoid valves, scanner guns, probes, etc.), wires, and gas line connections and can be skill fully operated.
• Proficiency in computer operation - focus on mechanical after-sales.
• Familiar with computer operation and able to operate the computer and provide feedback under remote guidance.
• Self-motivated, proactive, and capable of working independently
• Proficient in English, with strong reading, writing, and verbal communication skills

Only successful applicants will be contacted.

Ashlyn Way

EA Personnel Registration No.: R23118732

Email: [e-mail]

Marina Recruitment Pte. Ltd.

60 Paya Lebar Road #07-54, Paya Lebar Square, Singapore 409051

EA Licence No.: 24C2154