Service Engineer

TRANSMEDIC PTE LTD; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading company in the medical field is looking for a Field Service Engineer to install and maintain medical systems at client sites. The role requires a technical background in Biomedical or Electronics Engineering, along with field experience and strong problem-solving skills. The successful candidate will ensure customer satisfaction through high-quality service and develop strong relationships with clients. If you are a self-starter with excellent communication skills, we invite you to apply.

Qualifications

• 2-3 years of experience in the medical industry preferred.
• Willingness to travel and perform shift duties.
• Detail-oriented and able to multitask.

Responsibilities

• Install systems and equipment, ensuring compliance with specifications.
• Perform routine maintenance and troubleshoot mechanical/electrical issues.
• Document all service activities and customer interactions.

Skills

Good organizational skills

Problem solving skills

Interpersonal skills

Communication skills

Critical thinking

Education

Diploma or Degree in Biomedical Engineering

Diploma or Degree in Electronics & Computer Engineering

Tools

MS Office (Word, PowerPoint, Excel)

Job description

Key Responsibilities

• Install new systems, machinery, or equipment at client sites, ensuring all components are set up according to manufacturer specifications and safety standards.
• Perform on-site commissioning to ensure systems are operating correctly, testing functionality, and providing training to customers on proper usage.
• Perform routine and preventive maintenance on equipment, systems, and machinery to extend operational life and reduce downtime.
• Diagnose and troubleshoot complex mechanical and electrical failures to identify the root cause and provide effective solutions.
• Repair and replace faulty components, parts, and equipment to ensure systems are restored to peak performance.
• Provide on-site or remote technical support to customers experiencing issues with their equipment, offering clear instructions and guidance.
• Document all service-related activities, including diagnostics, repairs, and parts used, into the company's service management system.
• Escalate unresolved issues to senior engineers or technical experts for more in-depth investigation.
• Act as a key liaison between the customer and the company, ensuring customer satisfaction through timely, high-quality service.
• Develop and maintain strong customer relationships to foster long-term partnerships and ensure repeat business.
• Monitor inventory levels of parts, tools, and consumables required for service jobs, ensuring timely reordering and availability.
• Ensure the proper handling and storage of tools and equipment to maintain their integrity and readiness for future tasks.
• Create detailed service reports documenting the service work performed, including diagnostics, repairs, parts replaced, and any customer feedback or recommendations.
• Ensure all work complies with safety, legal, and regulatory requirements, as well as company standards.

Pre-Requisites (Qualifications & Experience)

• Candidate must possess at least a Diploma or Degree in Biomedical or Electronics & Computer Engineering
• Knowledge in Information Technology and/or a wide range of medical product
• 2 – 3 years of field experience in the medical industry would be an advantage
• Able to travel as and when required
• Able to perform shift and standby duties
• Good organizational and problem solving skills
• Good interpersonal and communication skills
• Meticulous and detailed-orientated
• Self-started and able to multitask
• Critical thinker
• Willing to learn clinical knowledge
• Proficient in MS Office Application (Word, Power Point, Excel)
• Good Technical Knowledge