Service Engineer

POLYTRON.AI PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Join POLYTRON.AI, a leader in AI-powered 3D camera technology, as a project manager. You will oversee service workflows, ensuring customer satisfaction while managing technical aspects of security systems. Ideal candidates are technologically savvy with strong problem-solving skills, ready to take on multiple operational roles and enhance client relationships.

Qualifications

• Hands-on experience with security systems is essential.
• Excellent problem-solving skills and strong communication are required.
• Experience with third-party system integration is advantageous.

Responsibilities

• Oversee service delivery and client interactions.
• Design product solutions and handle technical support.
• Manage project workflows and ensure timely delivery.

Skills

Problem-solving

Communication

Customer Service

Technology Savvy

Tools

Integrated Security Management System

CCTV Systems

Networking Products

Job description

Join Us at POLYTRON.AI – Where Extraordinary Happens!

Are you driven by ambition and the desire to achieve greatness? We're seeking passionate individuals who are ready to make an impact.

About Us:

POLYTRON.AI, a subsidiary of VIZZIO, leads the way in AI-powered LIVE 3D camera technology with a patented special-purpose embedded chip that generates "360 3D Video," creating real-time virtual spaces. This is accomplished by merging multiple video feeds from Polytron.AI cameras using an advanced fusion technique, resulting in a unified 3D scene reconstruction. Our cutting-edge POLYTRON LIVE 3D cameras are designed to revolutionize real-time 3D technology, enabling live virtual tours and driving significant advancements across various industries. By leveraging advanced AI and 3D mapping and video fusion techniques, our solutions create immersive, interactive virtual environments in real time, transforming industries such as real estate, tourism, education, and entertainment. Our goal is to push the boundaries of real-time 3D visualization, offering innovative tools that enhance user experience and operational efficiency.

Job Description:

• Oversee the entire service and project workflow.
• Serve as the primary contact for client representatives on all service and maintenance-related issues.
• Liaise with internal stakeholders to ensure resource delivery and work scope align with customer requirements.
• Prepare service scopes, develop service plans, define resource loading and skill requirements, and track milestones and metrics.
• Manage day-to-day client interactions and set expectations for optimal results.
• Continuously seek and leverage opportunities to enhance customer satisfaction and deepen client relationships.
• Maintain a comprehensive knowledge base of each client’s business, organization, and objectives.
• Manage multiple operational aspects of the team effectively.
• Ensure smooth progress and timely delivery and completion of project and maintenance commitments to clients.
• Perform a wide range of technical and non-technical tasks.
• Design competitive product solutions and ensure their feasibility.
• Provide technical support, including a full range of enterprise products, network technical solutions, and proposal highlights.
• Handle client inquiries and technical issues.
• Collaborate with the team and other departments to identify, troubleshoot, and resolve technical problems.
• Conduct new product testing.
• Promote solutions and deliver formal technical proposals and presentations to clients.
• Complete other tasks assigned by leaders and management.

Job Requirements:

• Regular travel to client sites for service delivery, equipment setup, and technical support is required.
• Hands-on experience with security systems, such as Integrated Security Management System and CCTV systems, is essential.
• Experience in security system configuration, application programming, and integration with third-party systems is advantageous.
• Technologically savvy with both hardware and software.
• Excellent problem-solving skills.
• Strong verbal and written communication skills.
• Customer service and business-oriented with good initiative and adaptability.
• Good knowledge of business network systems, including gateways, switches, routers, IP CCTV, and other networking-related products.
• Experience in handling and troubleshooting technical issues.