Service Desk & Operations Leader

57 EMPLOYMENT AGENCY PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Service Manager to oversee service tasks and ensure high customer satisfaction. The successful candidate will lead a team, handle customer complaints, and streamline operations. Candidates should possess a bachelor's degree in business, strong leadership and communication skills, and a Certificate of Employment Intermediaries (CEI). This role demands someone who can work under pressure while maintaining excellent service standards.

Qualifications

• Bachelor's degree in business, administration, or related field.
• Previous sales and management experience may be advantageous.
• Strong industry knowledge.
• Excellent leadership, communication, sales, and customer service skills.
• Computer literacy and good organizational skills.
• Ability to work under pressure and handle stress.
• Certificate of Employment Intermediaries (CEI) required.

Responsibilities

• Delegate and direct service tasks and monitor project progress.
• Handle customer complaints quickly and professionally.
• Assist with administrative tasks like managing invoices and orders.
• Set up and maintain a service desk effectively.
• Resolve service desk problems and enhance productivity.
• Audit work and customer service for standards compliance.
• Train new employees in company procedures.

Skills

Leadership skills

Communication skills

Sales skills

Customer service skills

Organizational skills

Creative thinking

Problem-solving skills

Education

Bachelor's degree in business or related field

Job description

A recruitment agency in Singapore is seeking a Service Manager to oversee service tasks and ensure high customer satisfaction. The successful candidate will lead a team, handle customer complaints, and streamline operations. Candidates should possess a bachelor's degree in business, strong leadership and communication skills, and a Certificate of Employment Intermediaries (CEI). This role demands someone who can work under pressure while maintaining excellent service standards.