Service Desk Engineer

ST ENGINEERING CLOUD AND DATA CENTRE SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

ST Engineering Cloud and Data Centre Solutions Pte Ltd in Singapore is seeking an enthusiastic IT helpdesk specialist to provide level 1 support for end-users, handling requests via phone, email and ticketing system, and ensuring timely resolution.

You will diagnose hardware and software issues, perform routine checks, coordinate with higher-level teams, and contribute to knowledge base updates. 1–3 years of experience, good communication, and ITIL familiarity are preferred.

Qualifications

• 1–3 years of experience in a technical support or service desk role.
• Strong problem-solving skills and effective communication.
• Ability to work independently and as part of a team.
• ITIL familiarity is a plus.

Responsibilities

• Provide level 1 technical support to end-users via phone, email and ticketing system.
• Diagnose hardware and software issues and perform basic troubleshooting.
• Escalate complex problems to higher-level teams as needed.
• Maintain and update service desk documentation and knowledge base articles.
• Ensure endpoints are patched and configurations are compliant.

Skills

IT support

Service desk

End-user support

Troubleshooting

Education

Diploma in IT

Tools

Ticketing system

Windows OS

Remote access tools

Job description

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.

About our Line of Business - Cloud & Data Centre Solutions

ST Engineering Cloud and Data Centre Solutions Pte Ltd provide all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

Together, We Can Make A Significant Impact

You will be part of the team responsible for the operational support of Authority's Service Desk and expected to work independently. Your primary responsibility is to ensure system functionality, availability, data security, and compliance with industry standards.

Be Part of Our Success

• Providing level 1 technical support and responding to user inquiries via phone, email and ticketing system.
• Hardware - installation, maintenance and trouble-shooting.
• Diagnose and resolve hardware and software issues for end-users.
• Escalate complex issues to higher-level support teams as necessary.
• Maintain and update service desk documentation and knowledge base articles.
• Proactively identify and manage potential problems
• Conducting regular checks to ensure all endpoints are patched to the latest version.
• Conducting regular checks to ensure all endpoints and communication devices in meeting rooms are working properly.
• Collaborate with other IT team members on projects and initiatives.
• Provide training and guidance to end-users on IT systems and software.

Qualities We Value

• 1-3 years of experience in a technical support or service desk role.
• Proven track record of excellent problem-solving skills.
• Effective communication skills, both written and spoken.
• Ability to work independently and as part of a team.
• ITIL certification is a plus

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
• Meaningful work and projects that make a difference in people's lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.