Service Desk Analyst (Network, servers system) | Entry level

TempServ Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated IT support professional to monitor enterprise networks and provide exceptional customer service. This role involves being the primary contact for users, resolving incidents, and maintaining comprehensive documentation. Ideal candidates will have a degree in Information Technology or related fields, strong teamwork and communication skills, and a passion for delivering excellent service. If you're ready to kickstart your career in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Degree/Diploma in IT/Computer Sciences required.
• Entry level candidates are welcome to apply.

Responsibilities

• Monitor enterprise IT networks and server systems.
• Act as a single point of contact for users and service providers.

Skills

Teamwork

Communication Skills

Customer Service

Education

Degree/Diploma in Information Technology

Higher NITEC in Computer Sciences

Job description

Responsibilities:

• Monitor enterprise IT networks, server systems and commercial clouds.
• Single point of contact with customers/users, resolver groups, third party service providers and other departments
• Answer hotline calls and respond to e-mails within agreed timescales
• Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems

Requirements:

• Degree/Diploma/Higher NITEC in Information Technology/Computer Sciences/ Telecommunication
• Entry level are welcome to apply.
• Strong teamwork and communication skills
• Excellent customer service skills
• Prior experience in Network Operations Centre (NOC) environment preferred
• Only Singaporean may apply.

Interested candidates, please send your updated CV to [e-mail]

Tempserv Pte Ltd (06C3645)
R1983591