Service Desk Agent (Staggered Shift)/$2.65K-$2.85K/5.5 Days (Edu) @ Upper Changi

OPUS IT Services Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in education innovation is urgently hiring a Service Desk Agent to provide first-level technical support. The role requires proficiency in relevant IT systems and strong interpersonal skills, with a competitive salary offered. Join a collaborative team in a vibrant environment.

Qualifications

• At least 1 year experience in Service Desk/Help Desk.
• Relevant technical IT expertise in Windows, Linux, MAC OS preferred.
• Good proficiency in written and oral communication.

Responsibilities

• Provide 1st Level Technical Support to Users Over Phone.
• Escalate, track & resolve incidents/service requests.
• Might cover on-site IT support as needed.

Skills

Telephony Skills

Problem Solving

Interpersonal Skills

Bilingual Communication

Job description

Welcoming your meaningful journey experience to join under SG Education Private Sector pacing, to contribute your invaluable asset skillset to the Eco structure backbone, sustaining a healthy society.

See You Around & Thank You!

Job Opportunity Wise
Our Client: SG SME - Education - Design Innovation
Position: Service Desk Agent (Staggered Shift) (Urgent! ASAP)

Basic Salary: $2600~$2800
Additional Fixed Allowances: $50

Mon - Fri: 8am~6pm (Shift A - DAY）
Mon - Fri: 1pm~10pm (Shift B - EVENING）
Sat: 8.30am~1pm (Fixed HALF DAY）
Location: UPPER CHANGI (EAST)

Talent Competency Wise
• At Least 1 Year & or Onwards Experience in Service Desk / Help Desk Environment.

• Willing to Work Staggered Shifts. (Eg: Mon- Fri 8am~6pm or 8.30am~1pm & Saturday 8.30am-1pm)

• Relevant Technical IT Expertise & Skills. (Eg: Latest Windows, Linux & MAC OS as Highly Preferred)

• Good Telephony Skills. (Eg: Communications Skills, Phone Etiquette, Call Management - Manners)

• Good Problem Solving & Interpersonal Skills (Eg: Self-Awareness, Self-Control, and Motivated in Customer Handling).

• Possess Good Bilingual Communication. (Written & Oral) (Eg: 7~10/10 Smooth Proficiency).

• Demonstrate Proactiveness (Eg: Being Initiative, Tactful Handling & Willingness to Serve)

• Able to Apply Knowledge with Other People, Especially During Crisis Situation.

• Able to Express Oneself Clearly.

•Team Working Environment.


JobScopes Duty Wise

• Provide 1st Level Technical Support to Users Over Phone, Addressing Technical Issue or Via Remote Assistance Tool & Emails.
• Escalation, Tracking & Resolution of All Incident/Service Requests/Problems Via Professional & Timely Manner.
• Maybe Required to Cover On-Site IT Support & If/When Necessary.
• Ad-Hoc Administrations When Required.

We regret that only shortlisted applicants will be notified. We wish you all the best in your career search.

Nonetheless, we encourage & welcome all IT related skillset resumes to match with our on-hands clients job openings from time to time.

Agent: You Feng Yuan (Lennon)

Registration Number: R23115676

Recruitment Hub Asia Pte Ltd

EA License Number: 12C6135