Service Design Lead: Create Seamless User Journeys

NCS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading technology services firm located in Singapore is seeking a Service Design Consultant to create holistic, user-centered service experiences. The role requires a professional with 3-8 years of experience in service design methodologies, strong skills in user research, and proficiency with design tools such as Figma and Miro. Collaborating with stakeholders, the Consultant will lead the service design process to improve user journeys and service delivery across various platforms.

Qualifications

• 3-8 years of experience in service design methodologies.
• Experience in qualitative and quantitative user research.
• Strong skills in design tools like Figma, Miro, and Adobe XD.

Responsibilities

• Lead the end-to-end service design process.
• Conduct user research to uncover pain points.
• Develop journey maps and service blueprints.
• Facilitate ideation workshops with stakeholders.

Skills

Service design methodologies

User research

Design tools proficiency (Figma, Miro, etc.)

Facilitation skills

Agile and Lean UX understanding

Tools

Figma

Miro

Adobe XD

Sketch

Job description

A leading technology services firm located in Singapore is seeking a Service Design Consultant to create holistic, user-centered service experiences. The role requires a professional with 3-8 years of experience in service design methodologies, strong skills in user research, and proficiency with design tools such as Figma and Miro. Collaborating with stakeholders, the Consultant will lead the service design process to improve user journeys and service delivery across various platforms.