Service Delivery Project Engineer

SPTel Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

SPTel, a leading business-class digital services provider, is seeking a skilled professional to deliver services to customers. The ideal candidate will be responsible for planning, managing resources, and ensuring timely service delivery while collaborating with various stakeholders. Join us and become part of our journey in shaping the future of connectivity and digital services.

Qualifications

• 3 years experience in telco or infrastructure.
• Strong technical knowledge of passive/active infrastructure.
• Good understanding of networking (WAN/LAN, TCP/IP).

Responsibilities

• Plan and facilitate resources to meet the Ready for Service (RFS) date.
• Manage delivery status and ensure timely delivery.
• Liaise with customers on service delivery implementation status.

Skills

Project Management

Communication

Customer Focus

Team Collaboration

Education

Degree or Diploma in Telecommunication, Computer Engineering, or IT

PMP or Prince2 certification

Job description

Company Brief

SPTel is a joint venture between ST Engineering and SP Group and we are able to leverage the strengths of our parents to provide unique connectivity and digital services for our customers to become the digital services provider of choice. Our network is known for reliability and diversity because our unique fibre pathways combine leased SP Group infrastructure with owned fibre pipes laid alongside the power network cables. Our network structure also ensures your data takes the shortest possible route for optimal performance.

SPTel is a Business Class Digital Services provider that promises:

· Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security

· Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default

· True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos

· Innovative services such as Quantum Key Distribution-as-a-Service (QKD-a-a-S), IoT-a-a-S and Edge Cloud

We are well recognised in the industry clinchingnumerous awardsfor our cutting-edge telco services and featured on CNA in a documentary “Home-Grown with a Digital Edge” as well as vignette “Securing the Future in the Age of Quantum Computing”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Job Brief

The purpose of the role is to deliver SPTel services to its customers, with responsibility for the successful delivery of SPTel services within Ready for Service (RFS)date. This will include planning, monitoring, and managing the progress of delivery status until the service is successfully delivered and handover to customers.

Responsibilities:

• Plan and facilitate resources (internally and externally) to meet the Ready for Service (RFS) date for each order

• Managing the delivery status and timely delivery of customer service

• Create detailed project organizational structure and responsibility matrix

• Forecast resource requirements for all aspects of the service delivery and assign appropriate tasks and responsibilities to the parties involved

• Liaise/Update customer on service delivery implementation status

• Raise ordering form/work orders to suppliers/contractors, including submission of documents to clear building access

• Participate in site survey where required

• Compile reports for management review

• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• Degree or Diploma in Telecommunication, Computer Engineering, or IT related field

• 3 years of working experience in a telco or passive and active infrastructure environment is preferred.

• Passionate to work with multiple parties, including customers, contractors, and other service providers to ensure service is delivered according to committed datelines

• Strong technical knowledge of passive/active infrastructure and Data Centre operation

• Good understanding of Networking knowledge, e.g. WAN/LAN, TCP/IP etc

• Familiar with site deployment of in-building telco’s facilities and assets

• Ability to work independently and collaboratively with contractors, colleagues, and Data Centre

• Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of telecommunications services

• Good communication skills, keen to learn and a team player

• Possession of Project Management Professional (PMP) or Prince2 certification, and Qualified Class 3 Driving License is preferred