Service Delivery Manager - Systems Integrator

Hamilton Barnes Associates Limited; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A Singapore-based systems integrator seeks a dedicated Service Delivery Manager to lead the delivery of security solutions while ensuring compliance with SLAs and maintaining customer satisfaction. This role involves collaboration with various teams and managing complex service environments, offering a competitive salary and the chance to work on projects that enhance national security.

Benefits

Collaborative work environment

Opportunities for professional growth

Work on mission-critical projects

Competitive compensation

Qualifications

• Minimum 5 years of experience in Service Delivery, IT Operations, or Technical Account Management.
• Familiarity with ITIL service management practices (certification is a plus).
• Strong understanding of security systems and/or ICT infrastructure.

Responsibilities

• Manage end-to-end delivery of services across multiple accounts.
• Act as the primary interface with clients, ensuring high satisfaction.
• Lead cross-functional teams in incident response and service escalations.

Skills

Service Delivery Management

Stakeholder Management

Conflict Resolution

Communication Skills

Automation Initiatives

Job description

Are you looking for an exciting new opportunity? Join a Singapore-based systems integrator with over 25 years of experience and a strong reputation for providing secure, reliable, and state-of-the-art security solutions. Dedicated to advancing Singapore’s homeland security landscape and enhancing lives since 1998, this team delivers comprehensive, turn-key solutions encompassing design, integration, commissioning, and post-implementation maintenance and support.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Key Responsibilities:

• Manage end-to-end delivery of services across multiple accounts, ensuring alignment with SLAs, KPIs, and contractual obligations.
• Act as the primary interface with clients on service operations, maintaining a high level of customer satisfaction and trust.
• Lead cross-functional teams in incident response, change management, and service escalations.
• Coordinate with engineering, operations, and project teams to ensure smooth handovers and continuous service improvement.
• Conduct regular service reviews, reporting on performance metrics, trends, and opportunities for enhancement.
• Ensure adherence to ITIL and ISO practices in service delivery and documentation.
• Identify process gaps, drive automation and efficiency initiatives, and support internal audits or compliance checks.

Requirements:

• Singapore Citizen (mandatory).
• Minimum 5 years of experience in a Service Delivery, IT Operations, or Technical Account Management role.
• Strong understanding of security systems (e.g., access control, surveillance, cyber defense platforms) and/or ICT infrastructure.
• Proven experience working with public sector clients and high-assurance environments is preferred.
• Familiarity with ITIL service management practices (certification is a plus).
• Excellent stakeholder management, conflict resolution, and communication skills.
• Ability to thrive in fast-paced environments with complex service environments and demanding clients.

Benefits:

• Be part of a nationally trusted security provider.
• Lead mission-critical projects that impact public safety and national security.
• Work in a collaborative environment with opportunities to grow professionally.
• Competitive compensation and meaningful work in a high-integrity setting.

Salary:

• $120,000 - $160,000 per annum (depending on seniority)