Service Delivery Manager - System Integrator

Hamilton Barnes Associates Limited; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading IT solutions provider is seeking a Service Delivery Manager in Singapore. The role involves overseeing IT service delivery, managing client relationships, and ensuring service excellence. Candidates with over 5 years of relevant experience and certifications like ITIL or PMP are preferred, providing opportunities for career growth in a dynamic environment.

Benefits

Career growth opportunities

Engagement with top-tier clients

Dynamic work environment

Qualifications

• 5+ years’ experience in Service Delivery, IT Operations, or Network Infrastructure.
• Strong knowledge of networking technologies and cloud solutions.
• Excellent communication and leadership skills.

Responsibilities

• Manage delivery of IT and networking services, ensuring SLAs are exceeded.
• Act as primary contact for clients and manage escalations.
• Collaborate with teams to optimize service performance.

Skills

Networking technologies

Cloud solutions

Managed services

Stakeholder management

Vendor management

Leadership

Problem-solving

Tools

ITIL

PMP

CCNA

CCNP

Job description

A leading IT solutions provider, is seeking a Service Delivery Manager to oversee the end-to-end delivery of IT and networking services, ensuring seamless operations and high customer satisfaction. This role is crucial in maintaining service excellence and driving continuous improvements within the organization.

If you’re an experienced service delivery manager looking for a challenging opportunity, apply now!

Key Responsibilities:

• Manage the delivery of IT and networking services, ensuring SLAs are met and exceeded.
• Act as the primary point of contact for clients, handling service expectations, escalations, and relationship management.
• Oversee incident and problem resolution, ensuring service disruptions are minimized.
• Collaborate with internal teams and external vendors to optimize service performance.
• Provide detailed service performance reports and drive process improvements.
• Manage contracts and SLAs, ensuring compliance and successful renewals.

Requirements:

• 5+ years’ experience in Service Delivery, IT Operations, or Network Infrastructure.
• Strong knowledge of networking technologies, cloud solutions, and managed services.
• Proven experience in stakeholder and vendor management.
• Certifications such as ITIL, PMP, CCNA, or CCNP are a plus.
• Excellent communication, leadership, and problem-solving skills.
• Open to Singapore Citizens & Permanent Residents only.

Why Join?

• Work with a leading IT solutions provider in the APAC region.
• Engage with top-tier clients and cutting-edge technology.
• Opportunities for career growth and leadership in a dynamic environment.