Service Delivery Manager - M.LEE

PeopleSearch Pte Ltd; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading company in Singapore is seeking an experienced Service Delivery Manager to lead the IT Helpdesk and manage vendor performance. This critical role ensures that IT systems run smoothly, meets business needs, and complies with necessary security standards. The successful candidate will have a deep understanding of ITIL practices, with the ability to coach and mentor the IT team effectively while driving continuous improvements.

Qualifications

• Minimum 5 years in IT application support and vendor management.
• Minimum 3 years in team leadership and project management.
• Strong technical knowledge in relevant areas.

Responsibilities

• Lead the IT Helpdesk and service delivery team for high system uptime.
• Manage vendor operations and ensure compliance with SLAs and KPIs.
• Develop and implement IT service management frameworks.

Skills

ITIL practices

Team leadership

Vendor management

Project management

SQL

Process automation

Education

Degree in Computer Science

Degree in Information Technology

Tools

Java

Unix/RedHat scripting

Middleware (WebLogic, Tomcat, Spring Boot)

Build tools (Maven, Jenkins)

Databases (Oracle, MSSQL)

Automation tools

Job description

Service Delivery Manager - M.LEE

We are looking for an experienced IT professional to lead our Service Delivery and IT Helpdesk team, manage application support operations, and oversee vendor performance. This role is critical in ensuring IT systems and services run smoothly, meet business needs, and comply with security standards.

Key Responsibilities:

• Lead IT Helpdesk and Service Delivery team to ensure high system uptime and service quality

• Develop and implement IT service management frameworks (e.g. ITIL)

• Strategize onboarding/offboarding of applications and plan for future system upgrades

• Manage day-to-day operations with vendors, ensuring service SLAs and KPIs are met

• Evaluate vendor performance and drive continuous improvements

• Review and approve business change requests, working closely with Product Managers

• Oversee application support and administration, including incident, problem, and change management

• Drive process automation and cost efficiency in service operations

• Ensure compliance with cybersecurity, audit, and IT policy standards

• Coach, mentor, and manage the IT team to meet performance and development goals

Requirements:

• Degree in Computer Science, Information Technology, or related field

• Minimum 5 years of experience in IT application support and vendor management

• Minimum 3 years of team leadership and project management experience

• Solid understanding of ITIL practices (certification preferred)

• Technical knowledge in Java, Unix/RedHat scripting, Middleware (e.g., WebLogic, Tomcat, Spring Boot), Build tools (Maven, Jenkins), Automation tools, Databases (Oracle, MSSQL), strong SQL skills

Location : West, Singapore

Kindly indicate your current/last salary details and your notice period

Interested candidates kindly forward your CV to [e-mail] (Margaret Lee Hsin-Hua, Reg No: R1547495). Feel free to forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential.

PeopleSearch Pte Ltd

EA License No: 16S8057