Service Delivery Manager (Data Analytics)

Tech Mahindra; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Tech Mahindra is seeking an experienced Service Delivery Manager – Data Analytics to lead analytics operations across the APAC region, ensuring high-quality service delivery, managing stakeholder expectations, and driving operational excellence in data management, analytics, and reporting.

The role requires leadership of global and offshore teams, governance of SLAs/KPIs, and a customer-centric approach to continuous improvement in a fast-paced, client-focused environment.

Qualifications

• Bachelor's or Master's degree in Mathematics, Statistics, Economics, Business Administration, Finance, Data Analytics, or related discipline is required.
• 8+ years of experience in Service Delivery, Operations Management, or Data Analytics with proven team leadership.
• Strong understanding of data management, reporting, analytics, and financial services/capital markets environments.
• Hands-on experience with SQL, data warehousing concepts, BI/reporting tools, and data quality management.
• Proven experience managing global teams, vendors, and offshore service providers.
• Strong stakeholder management, communication, presentation, and problem-solving skills.
• Experience in defining and tracking SLAs, KPIs, service governance, and continuous improvement programs.
• Ability to work effectively in a fast-paced, client-focused environment and make decisions under pressure.
• ITIL certification and experience with service management frameworks are desirable.

Responsibilities

• Own end-to-end service delivery for Data Analytics operations, ensuring adherence to SLAs, KPIs, data quality, and operational excellence.
• Lead and manage APAC operations teams and coordinate with global teams and offshore service providers in a follow-the-sun support model.
• Act as the primary escalation point for business stakeholders, ensuring timely resolution of issues and continuous service improvement.
• Drive process optimization, automation, and data governance initiatives to improve efficiency, accuracy, and customer satisfaction.
• Define, monitor, and report service performance metrics, operational dashboards, and management reports.
• Manage resource planning, budgeting, vendor governance, and capacity management to support business growth and operational stability.
• Coach, mentor, and develop team members through performance management and career development initiatives.
• Collaborate with business, technology, and data teams to support strategic analytics and reporting requirements.

Skills

Stakeholder management

Leadership

Communication

Problem-solving

Client-focused

Decision making under pressure

Project management

Performance management

Education

Bachelor's or Master's degree in Mathematics, Statistics, Economics, Business Administration, Finance, Data Analytics, or related discipline

Tools

SQL

BI/Reporting tools

Data warehousing concepts

Job description

Tech Mahindra is a leading global IT services and consulting organization, delivering innovative digital transformation, cloud, AI, engineering, and enterprise business solutions to clients worldwide. Operating in over 90 countries, the company helps enterprises accelerate growth through technology-driven innovation and customer-centric solutions. As part of the Mahindra Group, Tech Mahindra is recognized for its strong focus on digital engineering, telecommunications, and next-generation technologies. With a diverse global workforce, the organization fosters a culture of continuous learning, collaboration, and professional development

We are seeking an experienced Service Delivery Manager – Data Analytics to lead and manage analytics operations across the APAC region. The role involves ensuring high-quality service delivery, managing stakeholder expectations, driving operational excellence, and leading teams responsible for investment data management, analytics, reporting, and decision-support services. The ideal candidate will combine strong service management capabilities with data analytics expertise and a customer-centric approach.

Key Responsibilities

• Own end-to-end service delivery for Data Analytics operations, ensuring adherence to SLAs, KPIs, data quality, and operational excellence.
• Lead and manage APAC operations teams and coordinate with global teams and offshore service providers in a follow-the-sun support model.
• Act as the primary escalation point for business stakeholders, ensuring timely resolution of issues and continuous service improvement.
• Drive process optimization, automation, and data governance initiatives to improve efficiency, accuracy, and customer satisfaction.
• Define, monitor, and report service performance metrics, operational dashboards, and management reports.
• Manage resource planning, budgeting, vendor governance, and capacity management to support business growth and operational stability.
• Coach, mentor, and develop team members through performance management and career development initiatives.
• Collaborate with business, technology, and data teams to support strategic analytics and reporting requirements.

Key Requirements

• Bachelor's or Master's degree in Mathematics, Statistics, Economics, Business Administration, Finance, Data Analytics, or related discipline.
• 8+ years of experience in Service Delivery, Operations Management, or Data Analytics, with proven team leadership experience.
• Strong understanding of data management, reporting, analytics, and financial services/capital markets environments.
• Hands-on experience with SQL, data warehousing concepts, BI/reporting tools, and data quality management.
• Proven experience managing global teams, vendors, and offshore service providers.
• Strong stakeholder management, communication, presentation, and problem-solving skills.
• Experience in defining and tracking SLAs, KPIs, service governance, and continuous improvement programs.
• Ability to work effectively in a fast-paced, client-focused environment and make decisions under pressure.
• ITIL certification and experience with service management frameworks are desirable.