Service Delivery Manager (Cloud)

Fujitsu Asia Pte Ltd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Une entreprise de services technologiques recherche un Service Delivery Manager pour superviser et optimiser la gestion des services dans des comptes clients complexes. Vous serez responsable de la gestion financière, de l'amélioration continue et du développement des affaires. Avec au moins 5 ans d'expérience, vous travaillerez en collaboration avec divers départements pour garantir une qualité de service supérieure et identifier de nouvelles opportunités. Si vous possédez une solide expérience en gestion de services IT et en ITIL, rejoignez cette équipe dynamique à Singapour.

Qualifications

• Minimum 5 ans d’expérience en gestion d'équipe et services.
• Expérience en solutions Cloud (Azure/AWS) et gestion de services IT.
• Compétences en gestion de projets et de relations.

Responsibilities

• Gérer la rentabilité et compliance des services.
• Collaborer avec les équipes pour définir la feuille de route.
• Identifier des opportunités de croissance des comptes.

Skills

Gestion financière

Amélioration continue

Gestion de services IT

Communication écrite et orale

Relations clientèle

Education

Certificat ITIL Foundation

Job description

The Service Delivery Manager (SDM) plays a key role in managing our positive relationships with customers and ensure all contracted services in our high complexity customer accounts are delivered profitably and customer expectations are met.

Key Responsibilities:

• Own the overall financial management, control and stewardship of the account assigned while ensuring compliance with all governance, legal and regulatory requirements.

• Own service risks, control service costs and improve productivity for customers & Fujitsu, to continually improve cost effectiveness within the account.

• Plan, implement, control, review and audit of service provision, to meet customer’s business requirements

• Collaborate with relevant teams to define service delivery roadmap

• Conduct Operational meetings and business reviews with customers of all levels including executives’ levels on service delivery

• Standardize and implement ITSM processes

• Drive initiatives for continuous service improvements.

• Identify opportunities for new business and account growth.

• Work independently and/or with internal teams, to develop new business within the account, where appropriate, leading on new business such as renewals.

Job Requirements:

• Minimum5 years of experience in leading and managing teams of team leaders as well as technical staff

• Experience in Service Management with Cloud (Azure/ AWS) related solutions, Enterprise Networks, Server & Storage solutions and IT Security.

• Good in-depth knowledge of Service Delivery Management standards and practices

• Experience in managing service delivery under ITIL and possesses ITIL Foundation Certificate

• Experience in consultative selling approaches will be preferred

• Project management and relationship management skills and experience are required

• Good written and oral communication skills