Service Delivery Manager (APAC)

OneWeb NEOM JV; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Project Manager to lead the execution of connectivity services. In this pivotal role, you will ensure compliance with contractual obligations while fostering customer satisfaction. Your expertise in project management and leadership will be essential as you coordinate internal stakeholders and drive continuous improvement initiatives. Join a diverse and inclusive team committed to transforming connectivity and making a meaningful impact in the telecommunications sector. If you thrive in fast-paced environments and are ready to take on new challenges, this opportunity is perfect for you.

Qualifications

• 5+ years in program/project management or customer-facing roles.
• Strong leadership and decision-making skills with a customer-first mindset.

Responsibilities

• Oversee execution of contractual obligations for Connectivity services.
• Ensure customer satisfaction and deliverable quality through effective communication.

Skills

Project Management

Leadership

Communication Skills

Customer Service

Decision Making

Problem Solving

Education

Project Management Certification (PMI PMP or Prince2)

Bachelor's Degree in a relevant field

Job description

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Country/Region: SG

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, and providing wholesale broadband Internet access services.

With Eutelsat Group You’ll Get To

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team
  
  

Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Who You Are

You are a natural team leader who excels at coordinating efforts across multiple groups to achieve business goals. With a talent for navigating customer-facing challenges, you bridge gaps to fulfill contractual commitments effectively. You adapt your communication style to various situations and audiences, demonstrating excellent prioritization, anticipation, and leadership skills. You are technology-savvy, proficient in project management, and possess a strong business acumen. You thrive in fast-paced environments and are ready to build a robust network within our organization.

What You’ll Do

• Oversee the execution of Eutelsat Group’s contractual obligations for the setup and delivery of Connectivity services, ensuring compliance with agreed scopes and timelines.
• Ensure customer satisfaction and deliverable quality by defining clear execution plans, facilitating smooth communication, and anticipating potential issues.
• Coordinate all internal stakeholders to align with business objectives.
• Clearly communicate objectives, plans, issues, and risks to key stakeholders.
• Develop and promote best practices for business support processes and governance.
• Manage business request priorities, facilitating arbitration and escalation of challenging business priorities between projects.
• Contribute to continuous improvement initiatives within the team.
  
  

What it Takes:

• 5 years of experience in program/project management and/or customer-facing experience in telecom or related industries.
• Strong project management skills, with certifications such as PMI PMP or Prince2 being advantageous.
• Demonstrated leadership, with the ability to anticipate needs and prioritize effectively. You proactively drive progress toward achieving objectives.
• A commercial mindset with a customer-first, can-do attitude.
• Excellent written and verbal communication skills, capable of bridging gaps between C-level executives and subject matter experts while building trust with customers and partners.
• Strong decision-making skills, effectively prioritizing multiple issues and requests while clearly communicating plans to stakeholders.
• Exceptional team spirit, with a focus on mentoring, training, and using a coaching approach to bring out the best in others.
• Ability to implement new processes or procedures and promote best practices.
• Proficiency in written and spoken English. Other beneficial languages may include Mandarin, Thai, Japanese.
• Ability to travel within the APAC region if required.
  
  

Where You’ll Be

• Singapore.
  
  

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology
• Telecommunications