Service Delivery Manager

NEW TONE CONSULTING PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company in Singapore is seeking a Service Delivery Manager to oversee ICT service delivery, ensuring high-quality implementation and management of critical services. The role involves acting as the primary contact for stakeholders, managing compliance with cybersecurity standards, and leading cross-functional teams for efficient service delivery.

Qualifications

• 5-10 years of experience in ICT service delivery, preferably in government or public sector.
• Experience with cloud solutions (e.g., AWS, Azure, GCP) and network infrastructure.
• Proven ability to manage large-scale ICT services.

Responsibilities

• Act as the single point of contact (SPOC) for all service delivery matters.
• Manage end-to-end service delivery by coordinating with cross-functional teams.
• Ensure compliance with government cybersecurity standards.

Skills

Leadership

Communication

Stakeholder Management

Cloud Solutions

ICT Service Delivery

Tools

JIRA

ITSM platforms

Job description

We’re looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems.

Key Responsibilities:

• Act as the single point of contact (SPOC) for all service delivery matters, including meetings, timelines, and service performance.
• Manage end-to-end service delivery by coordinating with cross-functional teams (Infrastructure, Security, and others) to ensure timely and efficient implementation.
• Oversee critical tasks, including system designs, change requests, equipment procurement, and documentation updates.
• Ensure compliance with government cybersecurity standards and manage risks by identifying issues and proposing mitigation measures.
• Lead monthly service reviews, progress updates, and ensure proper inventory and documentation of all hardware/software.
• Collaborate with vendors, internal teams, and public agencies to troubleshoot and resolve issues efficiently.

Candidate Requirements:

• 5-10 years of experience in ICT service delivery, preferably in government or public sector environments.
• Experience with cloud solutions (e.g., AWS, Azure, GCP) and network infrastructure.
• Proven ability to manage large-scale ICT services and multi-stakeholder environments.
• Strong leadership, communication, and stakeholder management skills.
• Familiarity with service management processes and tools (e.g., JIRA, ITSM platforms).