Service Delivery Manager

Singtel Group; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading telecommunications company, Singtel, seeks a Service Delivery Manager to oversee the end-to-end delivery of service contracts. The role involves managing teams, ensuring service excellence, and strategic planning to meet client expectations. Candidates should possess extensive experience in service delivery and a strong background in technical domains.

Qualifications

• Min. 6 years in general service delivery.
• Min. 2 years in enterprise scale IT environment.
• Min. 10 years in senior delivery role managing technical domains.

Responsibilities

• Lead Service Delivery and Technical delivery teams in daily operations.
• Manage external and internal stakeholders’ expectations.
• Ensure compliance with service contract deliverables.

Skills

Service Delivery Management

ITIL Foundation knowledge

Technical workstream proficiency

Job description

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Make an Impact by

• To execute configurations of the required plans for billing and provisioning purposes within the relevant IT and TV network systems. To oversee and manage end-to-end that IT and supporting teams deliver the required configurations, which include providing the required inputs as well and supporting UAT testing and production testing.
• Residential TV: support creation of new billing offers, new channel launches, new discounts, bundle with OTT video, changes to prices of existing billing offers, changes to channels for the TV platform. Also changes to the MMIG system to support channel changes, launches and terminations.
• Business TV: support creation of new TV packages in BCC R2 and MMIG configurations and to provide pre-sales and post-sales admin support for business TV deployments.
• CAST: support creation of new billing offers, new channel launches, new discounts on CAST.sg platform and watchcast app.
• Residential Broadband: support creation of new billing offers, new VASes, new broadband price plans and new hardware offers
• Support Video, CAST and Broadband Product Marketing teams to launch new offers, channels, bundles. Translate the Product Marketing teams’ requirements into templates requested by IT, Networks and relevant support teams.
• For business TV, to support pre-sales and post-sales admin with regards to Biz TV deployments.
• Ensure requests put forth to IT, Network and Product teams are delivered on time, as required by the Product Marketing team

Skills for Succes

• Min Degree
• Min 3-5years in IT or Networks domain
• Understand IT or Networks domain language.
• Able to string together requirements across different teams
• Proficiency in Excel

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.