Service Delivery Manager

Chanel, Inc.; Singapore; On-site; USD 80,000 - 120,000; Full time

Job summary

Join a prestigious luxury brand as part of the Technology and Digital Services team in Singapore. This role focuses on delivering top-notch technology services to Southeast Asia, ensuring service quality and user satisfaction. You'll lead security enforcement and manage projects in collaboration with local IT teams. Ideal candidates have over 8 years in Service Delivery Management, strong stakeholder management skills, and a degree in Engineering or Computer Science. Embrace a supportive team environment with ongoing training and development opportunities, contributing to a culture of growth and creativity.

Benefits

Ongoing training and development

Supportive team environment

Competitive compensation and benefits

Qualifications

• 8+ years in Service Delivery Management with infrastructure and application support.
• Degree in Engineering or Computer Science required.

Responsibilities

• Manage incidents, problems, end-user support, and vendor support.
• Lead security risk remediation and coordinate data protection initiatives.

Skills

Service Delivery Management

Stakeholder Management

Incident Management

Problem Solving

Project Management

Communication Skills

Education

Degree in Engineering

Degree in Computer Science

Tools

ITIL V3/4

PMP Certification

Job description

This role is part of the Singapore Technology and Digital Services team, focusing on delivering technology services—including applications and infrastructure—to our export markets in Southeast Asia (e.g., Indonesia, Philippines).

The role collaborates with Local IT teams in these markets to manage and enhance existing IT services provided at global and regional levels by internal and external providers. It oversees service quality in designated countries to maintain SLAs and ensure business and user satisfaction.

The role leads information security enforcement and remediation activities in coordination with global and regional security teams.

It also involves scoping, planning, and delivering projects from global/regional IT or regional/local business requests, working with project consultants, service providers, and local IT teams.

The role is part of the APAC SDM Community, ensuring compliance with global and regional standards, processes, and procedures applicable to Singapore and Southeast Asian export markets.

Excellent stakeholder management and communication skills are essential for success in this role.

Impact at Chanel

• Service Management: Manage incidents, problems, end-user support, and vendor support; review change impacts; own incident and escalation processes; monitor service delivery; ensure customer satisfaction; manage IT assets; support service projects; handle application incident resolution; liaise with support partners.
• Project Delivery: Govern infrastructure delivery for new sites, manage regional vendors, ensure project alignment with standards, and advise on budgets.
• Budget and Performance: Recommend service improvements, manage budgets, and monitor performance.
• Security and Data Protection: Lead security risk remediation, communicate risks, and coordinate data protection initiatives.
• Audit and Automation: Respond to audit requests, follow up on comments, support automation initiatives, gather requirements, and maintain solutions.

Additional Responsibilities

Other assigned tasks as needed.

Ideal Candidate

• 8+ years in Service Delivery Management with infrastructure and application support.
• Degree in Engineering, Computer Science, or related fields.
• ITIL V3/4 Foundation (intermediate or higher preferred), PMP certification is a plus.
• Organized, proactive, quick learner, problem solver, adaptable under pressure.

What Chanel Offers

• Work with a prestigious luxury brand.
• Ongoing training and development.
• Supportive team environment.
• Competitive compensation and benefits.

Chanel values diversity and inclusivity, fostering a culture of growth, creativity, and mutual respect. We encourage applications from all qualified individuals to contribute to our collective success.