Service Delivery Leader, APAC

3000 MHWIRTH LLC; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A leading provider of drilling solutions is seeking a Service Delivery Leader for APAC to oversee service fulfillment and manage field services. The role involves enhancing the capabilities of the field service team, ensuring efficient operations, and developing innovative solutions while maintaining key performance indicators. The individual should possess a Bachelor’s degree and substantial relevant experience in the industry.

Benefits

Competitive pay and benefits

Professional development opportunities

Casual and inclusive work environment

Qualifications

• Minimum 7 years of relevant experience and 2 years in management.
• Knowledge of drilling equipment function, design, assembly, inspection, and testing.

Responsibilities

• Overall fulfillment of services in APAC including delivery of spares and field services.
• Enhancing proficiency of the field service team.
• Creating commercially innovative solutions.

Skills

Guiding and influencing

Troubleshooting

Communication

Education

Bachelor's degree

High school diploma / GED with 12 years relevant experience

Job description

Service Delivery Leader, APAC page is loaded

Service Delivery Leader, APAC

Apply locations Singapore, Singapore time type Full time posted on Posted 28 Days Ago job requisition id JR101551

About us

HMH is a leading provider of drilling solutions, offering a wide range of products and services that are designed to be the safest and most efficient in the industry. Apart from our expertise in land and offshore operations, we are continuously expanding our knowledge within subsea mining, geothermal, onshore and offshore construction, as well as offshore wind industries. With offices in 16 countries across five continents, HMH maintains a strong global presence.

HMH is a frontrunner in developing and providing automation and digital solutions for our drilling customers to support their endeavor to improve efficiency and environmental footprint. Equipped with its brilliant team of engineers, HMH is committed to actively exploring opportunities in other industries. For us, this means new opportunities and challenges that we need creativity and great minds to solve in our efforts to innovate our future.

Do you want to join our team?

At HMH we value our employees. We offer exciting job opportunities that will give you the opportunity to grow in your role and give you the professional development you deserve. In addition to competitive pay and benefits, you will join a casual and inclusive work environment. Our environment is based on respect and having a good day at work, so you can expect to join a knowledgeable, global team who help each other to succeed.

Summary

Level at which a manager manages one or more generally homogeneous teams and adapts department plans and priorities to meet short-term service and/or operational objectives

Job Responsibilities

• Overall fulfilment of services in APAC including the delivery of spares and field services.

• Services revenue and margin KPIs.

• Enhancing the proficiency of the field service team across the HMH product line.

• Improving our field service capabilities to offer broader support on the rig.

• Creating commercially innovative solutions and new income sources in white spaces.

• Maintaining high field service utilization.

• Timely and accurate submission of inspection reports and invoices.

• Readiness and availability of field service engineers in the region.

• Safe and efficient warehouse operations, maintaining HMH 48hour delivery commitment for sweet parts.

Required Qualifications

Education: Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 12 years of relevant experience)

Experience: Minimum 7 years of relevant professional level experience. Minimum 2 years of management experience. Knowledge of drilling equipment function, design, dis-assembly, inspection, assembly & testing.

Skills and Abilities: Ability to guide and influence others either internally or externally to adopt a different point of view. Clear thinker with ability to develop, communcate and deliver clear strategy and action plans. Proven troubleshooting and communication experience in a fast-paced environment.