Service Delivery Executive

TES-AMM (S) Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global leader in technology lifecycle management is seeking a Service Delivery Executive in Singapore. This role involves assisting the Business Development Manager in providing quotations and maintaining client relationships. Ideal candidates are self-motivated, possess strong communication skills, and have experience in inbound sales or telecommunications. The company offers a dynamic environment with a focus on continuous improvement.

Qualifications

• Experience in inbound sales or technology/telecommunications is an advantage.
• Positively embraces learning, change, problem-solving, and multitasking.
• Ability to effectively communicate with all levels of customers in English.

Responsibilities

• Develop and maintain sustainable relationships with clients.
• Effectively communicate with clients to influence their needs.
• Provide consultation for all customers on products and services.

Skills

Self-motivated

Strong communication

Proficient in Microsoft Office

Quick learner

Job description

We are a global leader in secure and sustainable technology lifecycle management services.

As a Service Delivery Executive, you will have the opportunity to help the company grow, not only through driving revenue but also through our continuous improvement process.

You will primarily be responsible for assisting our Business Development/Marketing Manager/ Team Leader in provide quotations to corporations, and/or end-user customers. You will also have the opportunity to be part of a leading company that provides a multitude of unique services, including selling new and refurbished: laptops, personal computers, and peripherals, as well as IT Asset Disposition (ITAD).

Main Responsibilities

Duties and responsibilities include, but are not limited to:

• Consistently and effectively learn existing and new products/programs.

• Develop, Build and Maintain strong, sustainable relationships with clients, and direct customers

• Effectively communicate with clients and customers to influence their needs, and the best solution

• Be able to accurately gather details, facts, and information from clients & customers, and make confident suggestions

• Follow-up with Customers as needed to cultivate profitability.

• Actively search for, locate, develop and close business & customer sales or product and services

• Provide consultation for all customers on products and services, provided by the company

• Effectively communicate with internal clients and customers to ensure requirements are met and offer solution to customers.

• Be able to accurately gather details, facts, and information from clients & customers, and make confident suggestions.

• Actively carry out and follow-up on additional tasks assigned by Management and/or team lead.

Working Relationships

Effectively build, grow and maintain positive, professional internal and external relationships, which align with the Company policies, procedures, guidelines, principles, and core values. Proactively establish and maintain positive & effective working relationships with all team members and support department personnel. This role is focused as a supporting role for the Business Development/Marketing Manager.

Experience

Experience in inbound sales or working in technology/ telecommunications industry is an advantage.

Required Skills

• Self-motivated to quote/bid, quick and eager to learn, and driven to achieve high-performance standards

• Hard working, self-motivated, and positive attitude.

• Positively embraces, learning, change, problem-solving, and multitasking

• Ability to effectively communicate with all levels of customers in English and proficiency in other languages is a plus.

• Proficient in Microsoft Office and general office tools

We regret to inform you that due to the high volume of applications received, only candidates who are shortlisted for the next stage of the selection process will be contacted. We appreciate your understanding and thank you for your interest in this opportunity.