Service Delivery Engineer - #CatalystWSP

Singtel Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Singtel Group, in collaboration with the Singapore Institute of Technology, offers a Work-Study Programme for Polytechnic Diploma holders. This program allows candidates to secure full-time positions while pursuing a university honours degree in Applied Computing, focusing on technical roles in telco services.

Qualifications

• Experience as a Hardware/Network Engineer, Training Supervisor, or Network Engineer.

Responsibilities

• Provision, implementation, testing, and activation of customer telco WAN services.
• Serve as a technical point of contact for internal stakeholders.
• Remote troubleshooting and fault diagnosis during installation issues.

Skills

Troubleshooting

Collaboration

Education

Diploma in Physics

Diploma in Computer Science

Diploma in IT

Job description

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Singtel and the Singapore Institute of Technology have launched a Work-Study Programme (WSP) called “The Catalyst Programme” in Feb 2023. This structured on-the-job (OJT) development program allows Polytechnic Diploma holders to secure full-time positions with Singtel while pursuing a university honours degree in Applied Computing. The programme is open to both internal Singtel employees and external polytechnic diploma holders, preferably from the ICT domain, though non-ICT diploma holders are encouraged to apply. Over a 3-year period, the program aims to develop and groom talent by completing micro-credentials for each module, which stack up to an honours degree in Applied Computing. Candidates will be offered a specific role as described below. Are you ready for this challenge?

Make an Impact by

• Provision, implementation, testing, and activation of customer telco WAN services in collaboration with customers and field services teams. This includes technologies such as IPVPN, IPsec, BGP transit, and MPLS VPNs on layer 2 and 3 on core equipment.
• Serving as a technical point of contact for internal stakeholders regarding service provisioning issues.
• Validating customer provisioning work orders for telco WAN services.
• Remote troubleshooting and fault diagnosis during initial installation issues.
• Proactively escalating, following through, and liaising with relevant departments to resolve technical issues that may impact delivery timescales or quality.

Skills for Success

• Diploma in Physics, Computer Science, IT, or related fields.
• Experience as a Hardware/Network Engineer, Training Supervisor, or Network Engineer.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!