Service Delivery Director (Command Center)

Randstad Singapore; Singapore; On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player seeks a seasoned Service Delivery Director to lead the delivery of critical IT infrastructure services in a government-focused environment. This pivotal role involves managing complex platforms, ensuring reliability and security, and driving service improvements. You will collaborate with stakeholders to align services with operational needs while building cross-functional teams. This position offers an exciting opportunity to shape the future of IT service delivery in a large-scale shared services environment, ensuring compliance and best practices are upheld. If you have a passion for innovation and leadership in IT, this role is perfect for you.

Qualifications

• 10+ years in service delivery management across cloud and on-prem environments.
• Experience leading teams and managing complex IT infrastructure projects.

Responsibilities

• Oversee delivery and performance of IT infrastructure services for government.
• Collaborate with stakeholders to align services with operational needs.

Skills

Service Delivery Management

Cloud Services (AWS, Azure, GCP)

Hybrid IT Infrastructure

Networking (LAN, WAN, Firewalls)

Database Management (Oracle, SQL Server, PostgreSQL)

Enterprise Monitoring Tools (Azure Monitor, CloudWatch)

ITIL Framework

Change Management

Disaster Recovery Planning

Security Certifications (CISSP, CISM)

Education

Bachelor's Degree in IT or related field

ITIL Certification

Cloud Solution Architect Certification

Tools

Azure Monitor

CloudWatch

Dynatrace

Datadog

Grafana

Job description

about the job:

We are looking for a seasoned Service Delivery Director to lead and manage the delivery of critical IT infrastructure services covering both cloud and hybrid setups for a large-scale government-focused shared services environment. This leadership role will require overseeing the delivery and performance of complex platforms spanning public cloud (AWS, Azure), on-premise infrastructure (servers, storage, databases, and network systems), and enterprise-level monitoring tools.

You will be responsible for ensuring reliability, security, and scalability across these platforms, while collaborating with government stakeholders to align services with operational needs. The role also involves building and leading cross-functional teams, driving service improvements, and ensuring all operations adhere to best practices and compliance standards.

skills and experience required:

• Minimum 10 years of service delivery management in cloud and on-prem environments.
• At least 5 years in a senior leadership or team management role.
• Prior experience working in or delivering services to government entities or shared services is highly desirable.
• Deep knowledge of public cloud services (AWS, Azure, GCP).
• Strong command of hybrid IT infrastructure, networking (LAN, WAN, firewalls), and on-prem solutions.
• Solid understanding of database platforms like Oracle, SQL Server, PostgreSQL, etc.
• Familiar with enterprise monitoring tools such as Azure Monitor, CloudWatch, Dynatrace, Datadog, Grafana.
• Strong grasp of cloud and network security frameworks and compliance requirements.
• Practical experience implementing ITIL or equivalent IT service frameworks.
• Ability to manage change, incidents, and ensure timely root cause resolution.
• Proficient in developing disaster recovery and continuity strategies.
• ITIL, AWS, Azure, or cloud solution architect credentials.
• Security certifications like CISSP or CISM are a plus.
• Familiarity with automation tools and government regulatory frameworks (e.g., IM8) is beneficial.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at [phone] (EA: 94C3609 /R23111951)