Service Crew (Part Time)

RED EYE SMOKED MEATS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A well-known establishment is seeking a dedicated customer service crew member to ensure exceptional service and client satisfaction. Responsibilities include taking orders, collaborating with kitchen staff for prompt service, maintaining cleanliness, and addressing customer concerns. This role requires excellent communication skills and the ability to thrive in a busy environment, making it ideal for those looking to grow in the food service industry.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet customers and assist in menu choices.
• Take orders accurately and assist kitchen staff.
• Maintain cleanliness of dining areas and resolve complaints.

Skills

Communication

Interpersonal skills

Problem resolution

Teamwork

Basic math skills

Ability to work in fast-paced environment

Job description

JOB OVERVIEW

You will be responsible for providing excellent customer service, taking orders, serving food and beverages, and ensuring customer satisfaction. You will be expected to maintain a clean and organized workspace, handle customer inquiries and complaints, and collaborate effectively with kitchen staff to deliver prompt and accurate orders.

MINIMUM COMMITMENT

1-3 days or at least 10 hours a week from $13/hour

(longer duration is available)

Minimum commitment of 6 or 12 months

KEY RESPONSIBILITIES

Customer Service:

- Greet customers warmly and assist them in choosing menu items.
- Take customer orders and convey them accurately to the kitchen staff.
- Provide information about menu items, ingredients, and any special promotions.
- Ensure timely and friendly service throughout the dining experience.

Order Fulfillment:

- Collaborate with kitchen staff to ensure accurate and timely preparation of orders.
- Verify the correctness of each order before serving it to the customer.
- Coordinate with other service crew members to deliver multiple orders simultaneously.

Cleanliness and Organization:

- Maintain cleanliness and tidiness in the dining area, including tables, chairs, and condiment stations, restrooms.
- Clean and sanitize menus, utensils, and other items regularly.
- Assist in restocking inventory and notify management when supplies are running low.

Problem Resolution:

- Address customer complaints and concerns promptly and professionally.
- Collaborate with management to resolve complex issues and ensure customer satisfaction.
- Report any incidents or complaints to the supervisor or manager.

Teamwork:

- Work collaboratively with other service crew members, kitchen staff, and management to create a positive work environment.
- Assist colleagues during busy periods and contribute to a smooth workflow.

QUALIFICATIONS

• Previous experience in customer service or the food industry is a plus but not always required.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle stressful situations calmly
• Basic math skills for handling payments and making change
• Ability to follow instructions and work as part of a team.
• Flexibility to work evenings, weekends, and holidays as required