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Service Crew (Flexi/Part Time)

RED EYE SMOKED MEATS PTE. LTD.

Singapore

On-site

SGD 20,000 - 60,000

Part time

30 days ago

Job summary

A dynamic food service company is looking to hire customer service crew members to enhance their guest experience. The role involves taking orders, collaborating with kitchen staff, and maintaining a clean environment. Ideal candidates should have good communication skills, be able to work as part of a team, and be flexible with shift timings.

Qualifications

  • Previous experience in customer service or the food industry is a plus.
  • Ability to work in a fast-paced environment and handle stressful situations calmly.
  • Flexibility to work evenings, weekends, and holidays as required.

Responsibilities

  • Provide excellent customer service and assist customers in choosing menu items.
  • Maintain cleanliness and organization in the dining area.
  • Address customer complaints and ensure satisfaction.

Skills

Communication
Interpersonal Skills
Teamwork
Flexibility
Basic Math Skills

Job description

JOB OVERVIEW

You will be responsible for providing excellent customer service, taking orders, serving food and beverages, and ensuring customer satisfaction. You will be expected to maintain a clean and organized workspace, handle customer inquiries and complaints, and collaborate effectively with kitchen staff to deliver prompt and accurate orders.

MINIMUM COMMITMENT

2 - 4 days or from 16 to 32 hours a week

(longer duration is available)

Minimum commitment of 6 or 12 months

KEY RESPONSIBILITIES

Customer Service:

- Greet customers warmly and assist them in choosing menu items.
- Take customer orders and convey them accurately to the kitchen staff.
- Provide information about menu items, ingredients, and any special promotions.
- Ensure timely and friendly service throughout the dining experience.

Order Fulfillment:

- Collaborate with kitchen staff to ensure accurate and timely preparation of orders.
- Verify the correctness of each order before serving it to the customer.
- Coordinate with other service crew members to deliver multiple orders simultaneously.

Cleanliness and Organization:

- Maintain cleanliness and tidiness in the dining area, including tables, chairs, and condiment stations, restrooms.
- Clean and sanitize menus, utensils, and other items regularly.
- Assist in restocking inventory and notify management when supplies are running low.

Problem Resolution:

- Address customer complaints and concerns promptly and professionally.
- Collaborate with management to resolve complex issues and ensure customer satisfaction.
- Report any incidents or complaints to the supervisor or manager.

Teamwork:

- Work collaboratively with other service crew members, kitchen staff, and management to create a positive work environment.
- Assist colleagues during busy periods and contribute to a smooth workflow.

QUALIFICATIONS

  • Previous experience in customer service or the food industry is a plus but not always required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle stressful situations calmly
  • Basic math skills for handling payments and making change
  • Ability to follow instructions and work as part of a team.
  • Flexibility to work evenings, weekends, and holidays as required
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