Service Crew (BreadTalk)

BREADTALK PTE LTD; Singapore; On-site; Full time

Job summary

A leading company in the bakery sector is offering a full-time career trial designed to provide jobseekers with hands-on experience in bakery operations and customer service. Participants will engage in various tasks, from cashiering to hygiene standards, allowing for a thorough assessment of long-term career suitability.

Responsibilities

• Participate in comprehensive hands-on experience in bakery operations and customer service.
• Cash management tasks, including POS transactions and customer service.
• Ensure cleanliness and food safety protocols are followed.

Job description

Career Trial for Jobseekers

Training Allowance: $7.50 – $15/hour

Full-Time Position

6-day work week, shift work, and no fixed rest day.

Outline of Career Trial Objectives

The objective of the career trial at BreadTalk is to provide comprehensive hands-on experience in bakery operations, customer service, product quality, team collaboration, sales, and personal development to assess suitability for a long-term career with the company.

Career Trial Activities Plan

Details of Activities / Tasks

Orientation:

• Brief on the company's vision, mission, and core values
• Overview of job expectations
• Understanding grooming standards
• Brief on SOP for uniform standards
• Overview of the code of conduct
• Brief on cash control policy
• Handling of company properties policy
• Food safety: Practice food safety and hygiene procedures

Lobby and Kitchen:

• Tour of outlet areas for lobby and kitchen
• Brief on product knowledge
• Product movement and sales pattern overview

Opening Tasks:

• Prepare for outlet opening, including cleanliness, lighting, and POS setup
• Display and present products according to SOP
• Check product shelf life and compliance

Cashiering and Lobby Service - Part 1:

• Deliver customer service aligned with company standards
• Apply cash control policies
• Perform daily banking procedures
• Create a warm and friendly environment for customers

Cashiering and Lobby Service - Part 2:

• Manage POS transactions, including credit card, cash, GrabPay, FavePay, promotions, and delivery
• Upsell and promote products to customers

Cashiering and Lobby Service - Part 3:

• Project a positive image to customers
• Handle customer inquiries, requests, and complaints
• Dispense and pack bread

Closing Tasks:

• Follow proper closing procedures as per SOP
• Complete closing reports
• Conduct waste count and analyze impact
• Store goods properly according to SOP

Hygiene and Cleanliness:

• Clean and wash service and packing areas, including trays, tongs, cloths, tables, shelves, fridges, and knives
• Clear waste and rubbish
• Sanitize work areas and stations

Sales-driven and Cost-conscious:

Understand COGS and sales targets. Inhouse Basic Essential Service Training (BEST):

• Service standards briefing
• Product knowledge and selling techniques

Continuous improvement through sharing sessions with trainers to identify and address learning gaps.