service crew

MDM LING BAKERY PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading bakery in Singapore is seeking a Service Crew Leader to oversee the service team and operations. The successful candidate will ensure high standards of customer service, manage junior staff, and assist in training while maintaining cleanliness and compliance with food hygiene standards.

Qualifications

• Minimum 1-2 years of experience in a café, restaurant, or F&B outlet.
• Strong leadership, teamwork, and communication skills required.
• Basic knowledge of food hygiene practices preferred.

Responsibilities

• Lead service team and ensure excellent customer service.
• Guide and motivate crew members during shifts.
• Monitor inventory levels and report shortages.

Skills

Leadership

Teamwork

Communication

Customer Focus

Multitasking

Education

WSQ Food Hygiene Certificate

Tools

POS systems

Job description

Job Summary:

The Service Crew Leader is responsible for leading the service team on the floor, ensuring smooth day-to-day operations and excellent customer service. This role includes supervising junior crew, maintaining cleanliness and service standards, and assisting in training and daily coordination.

Key Responsibilities:

• Lead by example in delivering outstanding customer service.
• Support the supervisor in managing daily floor operations.
• Guide and motivate service crew members during shifts.
• Ensure cleanliness, order, and readiness of the dining and service area.
• Greet customers warmly, take orders, and handle transactions accurately.
• Manage customer feedback or complaints professionally and promptly.
• Coordinate closely with kitchen staff to ensure timely order delivery.
• Assist with opening and closing procedures, including setup and cashiering.
• Ensure all crew comply with hygiene, safety, and service protocols.
• Train new crew members on standard operating procedures (SOPs).
• Monitor inventory levels and report shortages to the supervisor.

Requirements:

• Minimum 1–2 years of experience in a café, restaurant, or F&B outlet.
• Strong leadership, teamwork, and communication skills.
• Customer-focused with a positive attitude.
• Able to work in a fast-paced environment and multitask.
• Flexibility to work shifts, weekends, and public holidays.
• Basic knowledge of food hygiene practices (training can be provided).

Preferred Qualifications:

• WSQ Food Hygiene Certificate (preferred).
• Experience with POS systems and basic cashiering duties.
• Ability to assist in simple food or beverage preparation is a bonus.