Service Crew

Job Description

Service crew is responsible to provide personalized and detailed guest service, in order to contribute to an excellent guest experience by following the restaurant's service standards.

Ensuring that day to day operations and preparations are carried out following SOPs.

Assisting Floor Supervisor in organizing BOH and FOH, ensuring the respected area is attended to.

Job Details

1. Providing personalized customer service - an ambasador to the restaurant.
2. Assisting the Floor Supervisor to open/close the restaurant, following the opening / closing checklist.
3. Deliver standards and consistent quality of service with attention to guest satisfaction.
4. Maintain a prominent visible presence daily.
5. Provide genuine and honest service.

Qualifications

1. Mastery of simple and elegant service protocol.
2. Knowledge of standard procedure with regards to high level high volume restaurant service.
3. Basic knowledge or interest in Food, Beverage and Wine.
4. Experience in customer service, preferred in F&B establishments.
5. Comfortable with equipment standard functions.
6. Self starter with ability to manage deadlines of self and others.

Keys to success

1. Team player with sense of belonging.
2. Constant feedback and reporting of issues as they arise.
3. Willingness to carry out any other duties as required by the operation.
4. Enable a positive work environment and positive attitude.