Service Coordinator (Marine)

Talent Titans Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in Singapore is looking for a customer service representative to handle inquiries and ensure excellent service delivery. This position involves coordinating with customers and other departments to manage service requests effectively, alongside generating sales opportunities from incoming inquiries.

Responsibilities

• Process inquiries via email and phone calls.
• Liaise with customers and provide necessary information.
• Generate sales opportunities and resolve discrepancies.

Skills

Customer Service

Communication

Problem Solving

Job description

Main Responsibilities:

• Process customer inquiries via email and phone calls.
• Liaise with customers regarding their service inquiries.
• Provide information in response to inquiries about accounts, products, and services, ensuring effective interaction with customers.
• Generate sales opportunities from customer inquiries.
• Coordinate with customers to resolve fulfillment discrepancies.
• Ensure excellent customer service by coordinating service requirements with other departments as necessary.
• Plan effectively for the allocation of service engineers for assigned jobs.
• Handle purchasing matters related to customer inquiries.
• Monitor assigned vessels continuously to ensure proper operation.
• Exercise utmost care when engineers are onboard executing jobs.