SERVICE COORDINATOR

What we're looking for

1. Serve as the primary point of contact for customer inquiries and provide high-quality customer service

2. Coordinate and schedule service appointments, ensuring efficient utilisation of resources

3. Maintain detailed records of all service activities and customer interactions

4. Liaise with internal teams to ensure timely resolution of customer issues

5. Assist with the preparation of reports and presentations as needed

6. Contribute to the ongoing improvement of our service delivery processes

Minimum Requirements:

1. At least 2 years of experience in a similar customer service or administrative role

2. Excellent communication and interpersonal skills, with the ability to build strong relationships with both customers and colleagues

3. Strong organisational and multitasking abilities, with a keen eye for detail

4. Proficient in using standard office software, such as Microsoft Office suite

5. A proactive and solutions-oriented mindset, with a commitment to delivering exceptional customer service