Service Coordinator

Connect Energy; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading energy solutions provider in Singapore is seeking an experienced customer service professional to manage service inquiries and spare parts processing. The ideal candidate will have a minimum of 3 years in service experience and proficiency in SAP and SFDC. This position also entails logistics support and coordination with various departments to ensure customer satisfaction and compliance with regulations.

Qualifications

• Experience in SAP and SFDC / Service Max.
• Spoken and written language skills in English and local language.
• Relevant professional experience in dealing with national and international customers.
• Service experience of minimum 3 years.

Responsibilities

• Handle customer communication for service inquiries.
• Coordinate technical clarifications with specialists.
• Monitor delivery dates and track orders.
• Ensure compliance with SOX for assigned projects.

Skills

SAP

Customer service orientation

Service experience

Communication

Logistics support

Forecasting

Education

Training in office/industrial clerk or similar

Tools

SFDC

Service Max

Job description

• Customer communication - acceptance of e-mails and telephone calls for service inquiries and spare parts processing – with national and international, internal, and external customers and channel partners
• Technical clarification of inquiries in coordination with the technical specialists (Tech. Support) as needed
• Clarification of material availability and coordination of the fastest possible delivery date with the responsible departments (planning, shipping, warehouse), Coordination of service visits for technicians at customer site
• Creation and tracking of offers for service requests and their spare parts in SAP
• Complete order entry of spare parts / service orders in SAP,
  including but not limited to:
  - Opening project, jobs, and Sales orders
  - Billing and Rev Rec
  - Cost Plans
  - WIP/ECA
  - Ensure required Spare parts are supplied to customer (part dispatch and logistics work required)
  - New Customer Registration for Service Customers
• Documentation in SFDC / Service Max
• Monitoring of delivery dates and tracking of spare parts production and orders.
• Continuous close coordination with the relevant specialist departments, such as sales, production, quality assurance and / or construction, to guarantee our customer with the highest level of availability
• Ensure SOX compliance for assigned projects
• Support Service Managers in forecasting with feedback on current project timeline
• Warehouse management

Requirements

• Experience in SAP and SFDC / Service Max
• spoken and written language skills in English and local language
• Relevant professional experience in dealing with national and international customers
• Service experience of minimum 3 years

Ideally, you have the following experience:

• Completed training in the area of office / industrial clerk or similar.
• Distinct customer orientation and team spirit

Required Skills:

Logistics Support Offers Spare Parts SAP Assurance Registration Shipping Quality Assurance Forecasting Availability Construction Documentation Planning Communication English Sales Training Management