Service Coordinator

• Customer communication - acceptance of e-mails and telephone calls for service inquiries and spare parts processing – with national and international, internal, and external customers and channel partners
• Technical clarification of inquiries in coordination with the technical specialists (Tech. Support) as needed
• Clarification of material availability and coordination of the fastest possible delivery date with the responsible departments (planning, shipping, warehouse), coordination of service visits for technicians at customer site
• Creation and tracking of offers for service requests and their spare parts in SAP
• Complete order entry of spare parts / service orders in SAP,
  including but not limited to:
  
  1. Opening project, jobs, and Sales orders
  2. Billing and Rev Rec
  3. Cost Plans
  4. WIP/ECA
  5. Ensure required Spare parts are supplied to customer (part dispatch and logistics work required)
  6. New Customer Registration for Service Customers
• Documentation in SFDC / Service Max
• Monitoring of delivery dates and tracking of spare parts production and orders.
• Continuous close coordination with the relevant specialist departments, such as sales, production, quality assurance and/or construction, to guarantee our customer the highest level of availability
• Ensure SOX compliance for assigned projects
• Support Service Managers in forecasting with feedback on current project timeline
• Warehouse management

Requirements

• Experience in SAP and SFDC / Service Max
• Spoken and written language skills in English and local language
• Relevant professional experience in dealing with national and international customers
• Service experience of minimum 3 years

Ideally, you have the following experience:

• Completed training in the area of office / industrial clerk or similar.
• Distinct customer orientation and team spirit

Required Skills:

Logistics Support, Offers, Spare Parts, SAP, Assurance, Registration, Shipping, Quality Assurance, Forecasting, Availability, Construction, Documentation, Planning, Communication, English, Sales, Training, Management