Service Coordinator

Connect Energy; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Logistics Support Specialist to enhance customer communications and manage service inquiries. This role involves technical clarifications, order management in SAP, and ensuring timely delivery of spare parts. The ideal candidate will have a strong customer orientation and at least 3 years of service experience. Join a dynamic team where your contributions will directly impact customer satisfaction and operational efficiency, all within a supportive and collaborative environment that values your expertise and professional growth.

Qualifications

• 3+ years of service experience with a focus on customer orientation.
• Proficiency in SAP and SFDC / Service Max for order management.

Responsibilities

• Manage customer communications and service inquiries effectively.
• Coordinate delivery dates and ensure availability of spare parts.

Skills

Logistics Support

Customer Communication

SAP

SFDC / Service Max

Quality Assurance

Forecasting

Planning

Documentation

Communication

Sales

Education

Completed training in office/industrial clerk or similar

Tools

SAP

SFDC / Service Max

Job description

• Customer communication - acceptance of e-mails and telephone calls for service inquiries and spare parts processing – with national and international, internal, and external customers and channel partners
• Technical clarification of inquiries in coordination with the technical specialists (Tech. Support) as needed
• Clarification of material availability and coordination of the fastest possible delivery date with the responsible departments (planning, shipping, warehouse), coordination of service visits for technicians at customer site
• Creation and tracking of offers for service requests and their spare parts in SAP
• Complete order entry of spare parts / service orders in SAP,
  including but not limited to:
  
  1. Opening project, jobs, and Sales orders
  2. Billing and Rev Rec
  3. Cost Plans
  4. WIP/ECA
  5. Ensure required Spare parts are supplied to customer (part dispatch and logistics work required)
  6. New Customer Registration for Service Customers
• Documentation in SFDC / Service Max
• Monitoring of delivery dates and tracking of spare parts production and orders.
• Continuous close coordination with the relevant specialist departments, such as sales, production, quality assurance and/or construction, to guarantee our customer the highest level of availability
• Ensure SOX compliance for assigned projects
• Support Service Managers in forecasting with feedback on current project timeline
• Warehouse management

Requirements

• Experience in SAP and SFDC / Service Max
• Spoken and written language skills in English and local language
• Relevant professional experience in dealing with national and international customers
• Service experience of minimum 3 years

Ideally, you have the following experience:

• Completed training in the area of office / industrial clerk or similar.
• Distinct customer orientation and team spirit

Required Skills:

Logistics Support, Offers, Spare Parts, SAP, Assurance, Registration, Shipping, Quality Assurance, Forecasting, Availability, Construction, Documentation, Planning, Communication, English, Sales, Training, Management