Service Co-ordinator

TEN-LEAGUE ENGINEERING & TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading engineering firm in Singapore seeks a Service Operation Coordinator to manage equipment delivery and customer interactions. The ideal candidate will have 3-5 years of experience in service operations within the heavy equipment sector and possess strong communication skills. Responsibilities include resolving operational issues, liaising with customers, and ensuring efficient service delivery.

Qualifications

• 3-5 years of experience in service operation coordination.
• Understanding of service operations in heavy equipment industries.

Responsibilities

• Ensure timely delivery of equipment and resolve operational issues.
• Liaise with customers and coordinate service updates.
• Build good relationships with the management and team.

Skills

Service operation coordination

Customer relationship management

Problem solving

Communication skills

Job description

Job Description:

· Work closely with business, distributors/end customers, internal customers to ensure timely delivery of equipment.

· Coordinate work process and information to ensure the timely arrival of heavy equipment or delivery information to customer.

· Ensure smooth running of daily service operation and resolve on-site operational issues and customer service level satisfaction.

·Liaising with existing customer and handling customer enquiry and feedback.

· Work well with the engineers and mechanics on the follow up updates of service calls and job delivery.

· Liaise internal daily operation movements.

· Liaising with existing customer and handling customer enquiries and feedback.

· Must be responsible, committed and able to meet deadlines.

· Build good relationship with the management, team and customers.

Job Requirements:

· Minimum 3-5 years of experience handling service operation coordination, preferably in heavy equipment related industry such as reach stacker, crawler crane, excavators, trucks and forklift will be an advantage.

· Possess good understanding of business objectives in service operations.

· Deliver high level of service & performance – including balancing the resources, priorities of service requests and customer satisfaction / returns.

Only shortlisted candidates will be contacted.

Do indicate notice period required and expected salary in the resume.