Service Co-ordinator

TEN-LEAGUE CORPORATIONS PTE. LTD.; Singapore; On-site; SGD 38,000 - 50,000; Full time

Job summary

A leading equipment company in Singapore seeks a dedicated Operations Coordinator to ensure smooth service operations and customer satisfaction. The ideal candidate will have a diploma in Administration or Engineering and 2-3 years experience in operations or customer service. You will coordinate deliveries, resolve on-site issues, and liaise with customers. Previous experience with heavy equipment is advantageous. Competitive benefits included.

Qualifications

• 2-3 years of experience in operations or customer service.
• Good communication and interpersonal skills.
• Familiarity with heavy equipment is an advantage.

Responsibilities

• Coordinate the timely delivery of equipment to customers.
• Resolve on-site operational issues and ensure customer satisfaction.
• Liaise with customers regarding inquiries and feedback.

Skills

Customer service coordination

Communication skills

Interpersonal skills

Education

Diploma in Administration/Engineering

Tools

Heavy equipment knowledge (e.g., reach stacker, crane, forklift)

Job description

Job Description

· Work closely with business, distributors/end customers, internal customers to ensure timely delivery of equipment.

· Coordinate work process and information to ensure the timely arrival of heavy equipment or delivery information to customer.

· Ensure smooth running of daily service operation and resolve on-site operational issues and customer service level satisfaction.

·Liaising with existing customer and handling customer enquiry and feedback

· Work well with the engineers and mechanics on the follow up updates of service calls and job delivery.

· Liaise internal daily operation movements.

. Update weekly Service Job Card No.

· Monitor training records

· Liaising with existing customer and handling customer enquiries and feedback.

· Must be responsible, committed and able to meet deadlines

· Build good relationship with the management, team and customers.

· Other adhoc duties that may be assigned.

Job Requirements:

· Preferably with Diploma in Administration / Engineering

· With 2-3 years of experience handling operation / customer service coordination

· Support business objectives; deliver high level of service & performance.

· Familiar with heavy equipments such as reach stacker, crawler crane, excavators, trucks and forklift will be an advantage

· Good communication and interpersonal skill