Service Centre Engagement Officer (12 months)

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the insurance sector is seeking to hire a customer service representative. The role involves managing inquiries, ensuring customer satisfaction, and compliance with industry standards. Candidates should be well-educated, customer-oriented, and have prior experience in service roles. A great opportunity for those looking to advance in the insurance or banking industry.

Qualifications

• GCE ‘A’/ Diploma/ Degree, preferably in a relevant field.
• 1 to 2 years of customer service experience in insurance/banking industries.
• Must be comfortable in a frontline environment.

Responsibilities

• Manage queries/requests from policyholders and Financial Representatives.
• Ensure prompt follow-up on unresolved issues.
• Provide excellent customer service experience.

Skills

Customer-oriented

Ability to work under pressure

Proficient in Microsoft Office

Education

GCE ‘A’/ Diploma/ Degree

Professional insurance certifications (BCP, PGI, M5, M9, M9A)

Job description

Job Description:

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;

• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;

• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;

• Provide excellent customer service experience;

• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.

• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;

• Highlight any potential concerns/risks and proactively shares best risk management practices; and

• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre;

• May be rotated amongst the different Service Centres;

• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Requirements

• GCE ‘A’/ Diploma/ Degree holder from recognized institution; Applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous.

• Applicant along with 1 to 2 years of customer service experience, preferably from insurance/banking industries will be highly considered.

• Applicant must be comfortable to work in Frontline Environment

• An individual who is customer-oriented, has positive attitude, able to work under pressure with minimal supervision

• Proficient in Microsoft Office.

• High level of integrity, takes accountability of work and good attitude over teamwork

• Singaporeans only