Service Captain

SMRT Corporation, Ltd.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

SMRT Corporation, Ltd. is seeking a Service Captain for the Sentosa Express to ensure safe and efficient operations. The role involves adhering to train schedules, assisting guests, and managing emergencies during service disruptions.

The ideal candidate enjoys interacting with people, possesses a service-oriented mindset, and is capable of multi-tasking in a fast-paced environment. A recognized NITEC or equivalent is required, along with a pleasant disposition to ensure customer satisfaction.

Qualifications

• Recognized NITEC or equivalent and assessed to be competent in accordance with industry standards.

Responsibilities

• Adhere strictly to the duty schedule and train service timetable.
• Report alarms or any unusual occurrences to Operations Command Centre.
• Perform driving in manual mode when deployed as per schedule.
• Manage detrainment of guests to the nearest station.
• Provide information to Sentosa guests about transportation and events.

Skills

Service-oriented mindset

Communication skills

Ability to multi-task

Pleasant disposition

Education

Recognized NITEC or equivalent

Job description

Service Captain

Job Purpose

Service Captains play an important role in operating the Sentosa Express, ensuring a safe, reliable, and efficient commute for island visitors. This includes checking and preparing the train for service, ensuring procedures are strictly adhered to.

Responsibilities

• Adhere strictly to the duty schedule and train service timetable. Ensure the train arrives and departs on time.
• Ensure punctuality in handing/taking over of train.
• Report alarms or any unusual occurrences to Operations Command Centre (OCC). Deal with monorail-borne defects and resetting procedures according to SOP.
• Handling train system, signalling, and equipment fault. E.g., PGD/PSD failure, ETS/ESB operations.
• Performing intervention procedures during train breakdown; and when required, to prepare and conduct train coupling and/or push/pull back to the depot according to approved procedures.
• Carrying out platform duty and ensuring the smooth transfer of guests at the platform.
• Making announcements and communicating with guests to keep them updated on the situation during service disruptions or emergencies.
• Performing driving in manual mode when deployed as per schedule.
• Carrying out visual checks on any external factors impeding into Sentosa Express demarcation zone, tracks/track switches condition, wayside equipment, and platform doors conditions.
• Checking and reporting train status to OCC on any abnormalities on the train and along monorail track routes.
• Assisting to evaluate the operating situation with OCC on matters affecting train service.
• Assisting guests to board trains, e.g., assisting guests with prams, providing information on wayfinding, etc.
• Handling and managing detrainment of guests to the nearest station as directed by OCC.
• Performing emergency rescue operations for a stranded train in accordance with approved procedures.
• Performing running test/pre-revenue testing after the train’s corrective and preventive maintenance works.
• Opening and closing Sentosa Express stations.
• Facilitating urgent corrective maintenance works during and after revenue hours.
• Providing information to Sentosa guests, not limited to transportation, attractions, way-finding information, ongoing island attraction promotions, events, etc.
• Providing feedback/communication on crowd situation status at stations to OCC and SDC Command Centre(s).
• Required to perform 2 rotating shift work based on the duty roster, including weekends and Public Holidays.

Qualifications & Work Experience

• Recognized NITEC or equivalent and assessed to be competent in accordance with industry standards.

Skills

• Enjoys communicating with people and is service-oriented.
• Able to work in a fast-paced and customer-facing environment.
• Possesses a service-oriented mindset and pleasant disposition.
• Able to multi-task effectively when responding to operation requirements.