Service Attendant/ Service Crew

Emirates Leisure Retail (Singapore) PTE.LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality service provider in Singapore seeks customer service staff to enhance the guest experience. Responsibilities include greeting customers, upselling menu items, and preparing food and beverages to the highest standards. Candidates should have strong communication skills in English and a passion for customer service, with the ability to work shifts, including weekends and holidays.

Qualifications

• Excellent communication skills in English.
• Strong passion for providing exceptional customer service.
• Availability for shift work, including weekends and public holidays.

Responsibilities

• Greet customers and guide them to tables.
• Upsell menu items and promote specials.
• Collaborate with team members to ensure smooth operations.
• Prepare food and beverages to high standards.
• Handle payments accurately at the point of sale.
• Maintain cleanliness and stock service areas.
• Adhere to health and safety policies.

Skills

Clear and effective communication

Customer service passion

Ability to work in shifts

Job description

Job Scope

• Customer Interaction: Greet customers warmly, guide them to their tables, and ensure they have a pleasant experience from arrival to departure. Take and serve orders accurately while maintaining high standards.
• Product Knowledge and Upselling: Use training knowledge to upsell menu items and promote specials, aiming to maximize sales. Clearly explain menu items, including preparation methods and ingredients, and accommodate dietary requirements.
• Team Collaboration: Work effectively as part of a team in both the kitchen and front of house. Focus on teamwork to ensure smooth operations and a positive work environment.
• Food and Beverage Preparation: Create delicious food and beverages according to company standards in a safe and efficient manner. Ensure every drink meets the highest standards of quality.
• Order Management: Handle point-of-sale transactions accurately, including cash and credit payments, and provide customers with itemized bills and correct change.
• Outlet Maintenance: Keep service areas stocked with necessary supplies. Maintain cleanliness and housekeeping standards, including sweeping, mopping, tidying up, and cleaning bathrooms.
• Health & Safety Compliance: Follow company Health & Safety policies and adhere to best practices as displayed in the outlet.

Requirements

• Clear and effective communication skills in English.
• Passionate about customer service.
• Ability to work in shifts, weekends and public holidays.